I have the same issue with my HelloCam when it is plugged into my Thunderbolt4 dock. If I plug it into my computer directly it works fine for Hello, but when plugged into the dock it only works as a web cam, not for Hello. Have you tried connecting it to other USB ports on your computer? Not all ports have the same capabilities...
cam8528
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8 Posts
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August 16th, 2023 12:57
yep I also have this problem and would like more information
emcommer
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15 Posts
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November 5th, 2023 16:04
I have the same issue with my HelloCam when it is plugged into my Thunderbolt4 dock. If I plug it into my computer directly it works fine for Hello, but when plugged into the dock it only works as a web cam, not for Hello. Have you tried connecting it to other USB ports on your computer? Not all ports have the same capabilities...