My son did not do a backup and his laptop, possibly due to a virus it now boots up to a black screen with a cursor.  I did receive the software from Dell, however when I try to install the OS, it runs fine but once it reboots, I get the same black screen and cursor.

I don't know if this matters, however I am running the OS software 1st as I can't get the utilities and drivers to install without the OS??

Any assistance would be so appreciated!

Carrie.