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mlynne

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1510

August 30th, 2012 16:00

All-in-One software disappeared

I normally just use my Dell Photo All-in-One Printer 922 for standard printing. I just had a request to scan some family photos and send to a relative, and I find that the Dell All-in-One Center software is gone. All I have to access is the Dell Solution Center.  My computer came with the printer from Dell, and the software was already loaded in the system. I tried loading from the CD, which says it contains Dell All-In-One Center, but it hasn't solved the problem.

I have no idea when the program disappeared from my system. How can I restore it? 

DELL-Sudeep S

113 Posts

August 31st, 2012 02:00

Hi,

Please disconnect the USB cable that runs from the printer to the computer and uninstall the printer driver by using third party uninstaller software. Here is a link to download one.

http://bit.ly/PDR00V

Install the software and uninstall the printer driver using the Advanced Uninstall option from the software.

The software prompts asking you to delete the Registry keys corresponding to the printer driver. Select all and delete them.

Restart the computer to remove any traces of the printer software.

Perform the steps below and ensure that the services required for the printer to work are started.

  1. Press the “Windows + R” to launch the run window.
  2. Type “Services.msc” in the run window and press the Enter key.

Right click each service mentioned below, click properties. Set the startup type as “Automatic” from the drop down menu and click “Start”.

The services to be enabled are:

  1. Human Interface Devices (HID).
  2. Printer Spooler.
  3. RPC (Remote Procedure Call).
  4. RPC Locator (Remote Procedure Call Locator).
  5. Windows image acquisition (WIA).
  6. Windows Installer.

Download the printer driver from the link below.

http://bit.ly/QHrlUN (Windows Vista 64 bit, Windows 7 32 bit and 64 bit)

http://bit.ly/ONb51B (Windows Vista 32 bit)

http://bit.ly/OBfbI1    (Windows XP 32 bit and 64 bit)

NOTE: Please do not connect the printer using the USB cable to the computer prior to installing the drivers. Ensure that the printer is powered on.

1.Please copy the link above and paste it in the address bar of the new internet explorer window.

2.Save the file to the desktop.

3.Double-Click on the downloaded file.

4.Click “Yes”, when the utility prompts to extract the files.

5.Follow the onscreen instructions to complete the installation.

6.Connect the printer using the USB cable when prompted.

Please let me know if this helps.

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