hi,

I'm trying to factory restore 8" tablet, dell 5830. I made a backup image of the drive 3 years ago and I remember being able to restore it at that time. Since then I reformatted the drive and was running windows 10x32.

I want to restore it back to the original state now and I'm getting error 0x4001100200001005, to contact dell support. The tablet is untouched, just the way I received it. I read something on incompatibility issues if I changed the hd but this isn't the case.

Why am I getting this error and how to fix it?

thank you!

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