4 Years ago I bought an Alienware 18 with Dual Radeon R9 M290X video cards. Purchased with 1 year warranty which ended on 6/20/15.

From the outset I have had issues with this machine. I have had nothing but continual issues with performance, graphics cards, power and numerous Alienware Dell driver issues. The following are some of the problems I have had:

- Dual graphics Cards are detected incorrectly when drivers are installed and appear as Intel HD Graphics 4600 unless I use the original outdated Alienware drivers. Basically I cannot update the drivers for these graphics cards.
- Bluetooth does not work. Endlessly searching for devices. - Random crashes. Continual random crashes since this machine was purchased. Both during use and when restarting the laptop. If I try to restart it just crashed. And yes I have explored overheating issues / fast boot options etc. None of these have fixed the random crashing.
-Cannot upgrade to windows 10. I tried it and I was in a world of hurt. So I went back to windows 7 because I could not deal with the drama. This is not really Dells fault, this is a Microsoft problem. But frustrating nonetheless.
-Machine will freeze up for about 15-20 seconds and there will be a loud fan sounds coming from within the machine. This will result in one of two outcomes. The machine will unfreeze and I can continue using it or it will receive an error message regarding my graphics card. I cannot remember the error message off the top of my head.

Basically I have had continual issues since buying this machine. I have had it for 4 years and have never actually used it. Every time I boot it, I spend an hour diagnosing problems and then shut down in disgust. This is a $4,500 laptop purchased from JB HIFI GROUP PTY bear in mind. The last time I contacted Dell, I was told that they would provide a free after warranty service on this machine as it had run out of warranty. I was very happy and sent my machine in for repairs. Only to have the machine sent back to me and to be told there is nothing wrong with it. I contacted my case manager and he told me that he would diagnose my issues over the phone. Having been there before with no resolution I gave up in disgust. I just want to warn anyone, if you have any issues, send it back and get a refund if you have any issues. Its not worth the stress. I realize this may not be the right forum for warning and complaints but I could not find anywhere else to post this on any of Dells Forums.