UNSOLVED

joaoefmota

updated

7 months ago

J

joaoefmota

1 Rookie

2 Posts

2 Points

0

727

February 24th, 2025 08:12

Alienware Pro Wireless Headset, white noise after update

Hello!

Just purchased this headset. There appears to be some weird issues with the radiu 2.4 Ghz connection. First, there was some static pulse noise thingy, more noticeable on low volumes and when there was not much audio feeedback (for instance, a quite scene in a movie or some hiddle moment in gamming). It was reported a bit everywhere on the net. This was fixed with the recent January update to the headset and dongle. But a new issue was introduced, that is simply unbearable for me: there is a constant white noise being produced. Like before, noticeable on lower volumes, but always there. In fact, I find it to be even louder than the static issue from before, so in my eyes (and hears) this is a step down from that "fix".
Anyone have found the same, or know it there any prospect by Alienware to fix this, or at least we have some way to address the issue on our end? 
I have kind of senstive hearing so for me this is a major deal breaker, so need to know kindly if I need to search elsewhere for some nice headsets.

Thank you!

(edited)