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Community Manager
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377 Posts
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329
September 14th, 2022 03:00
"DS:USB-C Port not working (not recognizing when plugged in)."
Tried multiple devices and same issue.
0 events found
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Unsolved
Community Manager
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377 Posts
0
329
September 14th, 2022 03:00
Tried multiple devices and same issue.
0 events found
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speedstep
11 Legend
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47K Posts
1
September 14th, 2022 06:00
@Dell-Jordan
Some Alienware Systems with USB Type-C Port Lack a Thunderbolt 3 Controller
kbdoc 000130984
You may encounter an issue where a Dell Latitude system with a USB Type-C port will not support a connection to a Thunderbolt 3 device (such as a Dell Thunderbolt Dock (TB16). This is a result of either:
The system does not meet the hardware requirements for Thunderbolt 3
The system has the capability but was not ordered with an OPTIONAL Thunderbolt 3 controller
Cause
NOTE: If the system was not ordered with the Thunderbolt 3 options, it cannot be added at a later time.