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DragonEmperor
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2 Posts
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September 24th, 2025 16:56
m16 R2, I2C HID Device issue, touchpad not working
Hi guys!
I'm having Alienware M16 R2. Suddenly my touchpad stopped working. Things I've tried so far:
Disabled and re-enabled the I2C HID Device.
Uninstalled the device- rebooted the system still same issue.
BIOS are updated, anyway tried to 'Load Defaults BIOS'.
No drivers related to touchpad are there in Dell's website for this laptop.
Reinstalling the last Windows update.
Weird thing - When I disable the device and restart my laptop the touchpad works. Just the gestures don't work and upon checking the device manager the I2C HID Device is indeed disabled there, but if I enable it again trackpad again stops working completely.
Below hardware IDs are being utilized by the I2C HID Device.
ACPI\VEN_06CB
*VEN_06CB
Below are the event logs created by it.
Event 1: Information
Device settings for ACPI\VEN_06CB\4&2db3df31&0 were migrated from previous OS installation.
Last Device Instance ID: ACPI\VEN_06CB\4&2db3df31&0
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path:
Migration Rank: 0x0
Present: true
Event 2: Information
Device ACPI\VEN_06CB\4&2db3df31&0 was configured.
Driver Name: hidi2c.inf
Driver Package ID: hidi2c.inf_amd64_e72b09bb1031f3f0
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Driver Date: 06/21/2006
Driver Version: 10.0.26100.4768
Driver Provider: Microsoft
Driver Section: hidi2c_Device.NT
Driver Rank: 0xFF2000
Matching Device ID: ACPI\PNP0C50
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_7E7A&SUBSYS_0C911028&REV_20\3&11583659&0&AA
Event 3: Error
Device ACPI\VEN_06CB\4&2db3df31&0 had a problem starting.
Driver Name: hidi2c.inf
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: hidi2c
Lower Filters:
Upper Filters: mshidkmdf
Problem: 0xA
Problem Status: 0xC000009E
Event 4: Information
Device ACPI\VEN_06CB\4&2DB3DF31&0 was deleted.
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Event 5: Warning
Device settings for ACPI\VEN_06CB\4&2db3df31&0 were not migrated from previous OS installation due to partial or ambiguous device match.
Last Device Instance ID: HID\VID_046D&PID_C24F&MI_00\7&3ab11291&0&0000
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path:
Migration Rank: 0xF000FFFFFFFFF102
Present: false
Status: 0xC0000719
Event 6: Information
Device ACPI\VEN_06CB\4&2db3df31&0 was configured.
Driver Name: hidi2c.inf
Driver Package ID: hidi2c.inf_amd64_e72b09bb1031f3f0
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Driver Date: 06/21/2006
Driver Version: 10.0.26100.4768
Driver Provider: Microsoft
Driver Section: hidi2c_Device.NT
Driver Rank: 0xFF2000
Matching Device ID: ACPI\PNP0C50
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_7E7A&SUBSYS_0C911028&REV_20\3&11583659&0&AA
Event 7: Error
Device ACPI\VEN_06CB\4&2db3df31&0 had a problem starting.
Driver Name: hidi2c.inf
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Service: hidi2c
Lower Filters:
Upper Filters: mshidkmdf
Problem: 0xA
Problem Status: 0xC000009E
I've tried almost everything (apart from Factory Reset and Windows Restore - since I dont have a restore point.) I could find on maor forums. Any help would be greatly appreciated.
Thanks!
(edited)
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0
Posted September 25th, 2025 06:29
As I mentioned earlier, I’ve tried all these things which are there on major forums and websites. None of these worked for me.
As for warranty- my warranty ended this May thats why I came here looking for solutions/help from community or someone who might have solved this.
DELL-Jesse L
Moderator
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17898 Posts
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69016 Points
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Posted September 25th, 2025 06:10
Click here and here for resolving touchpad issues.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
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