Article Number: 000123353
Duration: 00:39
Closed captions: English only
When your touchpad is not working as it should, see the expanding section below that best matches the issues that you are having and follow the instructions.
When you are having issues with the touch screen on your laptop or tablet in Windows 7, 8(8.1), and 10, see Dell Knowledge Base article How to Troubleshoot Touch Screen or Touch-Panel Issues.
Suggested Quick Fixes:
When your computer is attached to a docking station, undock it.
This section covers the Microsoft Windows Operating System (operating system) that is installed on your computer; select the tabs below to find out more information.
When the Dell Touchpad tab is not listed, it means one of two things:
When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things:
SupportAssist is now preinstalled on most of all new Dell computers running the Windows Operating System, and can be found by:
When this is the only listing, it means one of two things:
Select the tab below that matches the Operating System (operating system) that is installed on your computer. Follow the steps to ensure that the settings are correct to prevent the cursor from moving around erratically while typing.
When the Dell Touchpad tab is not listed, it means one of two things:
When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things:
Click the tab that matches the Operating System (operating system) installed on your computer and perform the steps within that section to change the settings.
When the Dell Touchpad tab is not listed, it means one of two things:
When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things:
For more information, see the following video for Windows 8(8.1) (English only), How to Check if Dell Touchpad Drivers are Installed - Windows 8(8.1).
Duration: 01:16
Closed captions: Available in multiple languages. Click the Closed Caption icon and select the language that you want.
SupportAssist is now preinstalled on most of all new Dell computers running the Windows Operating System, and can be found by:
When this is the only listing, it means one of two things:
Select the tab below that matches the Microsoft Windows Operating System (operating system) that is installed on your computer, to find out more information.
For more information:
SupportAssist is now preinstalled on most of all new Dell computers running the Windows Operating System and can be found by:
When this is the only listing, it means one of two things:
When performing the preceding steps and the touchpad still does not work correctly, you can use a restore point to take the operating system to a time the touchpad worked (in Windows 10 it is called refreshing the operating system). If that does not work, you must reinstall your operating system. For more information, see Dell Knowledge Base article How To Restore or Reinstall Microsoft Windows on a Dell Computer.
There may be scenarios where the functions of the touchpad buttons have accidentally been changed, or you want to change them.
Click the tab that matches the Operating System (operating system) installed on your computer and perform the steps within that section to change the settings.
For information about how to Disable or Enable the Notebook Touchpad on your computer, see Dell Knowledge Base article How to Disable or Enable the Notebook Touchpad.
When you experience a "wobbly touchpad" on your XPS 17 or XPS 15 perform the following steps.
See the Microsoft Knowledge Base article Touchpad gestures for Windows 10 for information about common gestures available.
The following videos are for Windows 7, Windows 8(8.1), and Windows 10.
Duration: 02:32
Closed captions: Available in multiple languages. Click the Settings icon, and then click Subtitles/CC, and then click autotranslate and the language you want.
Duration: 02:11
Closed captions: English only
Duration: 03:37
Closed captions: English only
Duration: 01:16
Closed captions: Available in multiple languages. Click the Closed Caption icon and select the language that you want.
Duration: 03:50
Closed captions: Available in multiple languages. Click the Closed Caption icon and select the language that you want.
Duration: 1:40
Closed captions: Available in multiple languages. Click the Closed Caption icon and select the language that you want.
Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.
Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Mobile Workstations
22 Nov 2021
18
Solution