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    Article Number: 000123353

    ČeskyDanskDeutschEnglishEspañolSuomiFrançaisItaliano日本語한국어NederlandsNorskPolskiPortuguêsРусскийSvenskaTürkçe繁體中文简体中文

    Touchpad Usage and Troubleshooting Guide

    Summary: See the information to help resolve issues including erratic cursor or not moving and how to disable or enable the touchpad (may be known as mouse pad).

    This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

    Article Content

    Symptoms

    Note: When no drivers are listed for the touchpad on our site for Windows 10 or 8(8.1), it means that Microsoft provides the drivers. In this case Dell does not have any touchpad drivers to provide you. Windows Update installs any new drivers when available. See the Dell Knowledge Base article How to Use the Precision Touchpad Features in Windows 8(8.1) and 10 for guidance.

    Test touchpad in ePSA

    Duration: 00:39
    Closed captions: English only

    Cause

    When your touchpad is not working as it should, see the expanding section below that best matches the issues that you are having and follow the instructions.

    When you are having issues with the touch screen on your laptop or tablet in Windows 7, 8(8.1), and 10, see Dell Knowledge Base article How to Troubleshoot Touch Screen or Touch-Panel Issues. 

    Suggested Quick Fixes:

    1. Ensure that the touchpad is turned on. For more information, see Dell Knowledge Base article Disabling or Enabling the Touchpad on a Dell Notebook     
    2. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).
    3. Save any data, close any open programs, and restart the computer.
      Note: Do not touch the touchpad until the computer is booted, as it goes through a calibration process while booting.
     
    |

    1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).  
      NOTE: When your touchpad is distorted and is not working correctly, see Dell Knowledge Base article Swollen Battery Information and Guidance.
    2. Ensure that the touchpad is turned on. For more information, see Dell Knowledge Base article Disabling or Enabling the Touchpad on a Dell Notebook 
    3. Save any data, close any open programs and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off (you lose any data that is not saved).  
    4. Unplug everything except the power cable, including the following:
      • Speakers.
      • Printers.
      • Scanners.
      • USB devices.
      • USB flash drive or other external storage devices.
      • External monitor.
      • External keyboard.
      • External mouse.

      When your computer is attached to a docking station, undock it.

       
    5. Turn the computer back on and retest the touchpad.
      Note: Do not touch the touchpad until the computer is booted, as it goes through a calibration process during booting.
       
    6. When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.  
    7. Ensure that the BIOS and Chipset drivers are updated to the latest version.
      NOTES:
      • For more information about BIOS updates, see Dell Knowledge base article Dell BIOS Updates.  
      • For more information about Chipset updates, see the How do I download and install a driver? section of Dell Knowledge base article Drivers and Downloads FAQs. Use the drop-down menu under Category to select Chipset, on the Drivers and Download site. 
      • Using the SupportAssist application provides automatic computer updates and detects issues that will be resolved for you. Let us take the effort out of maintaining your Dell Computer or Tablet. For more information about SupportAssist, browse to the SupportAssist for PCs and tablets
    8. Also, some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three-finger scrolling, pinch zoom, circle zoom, rotate, and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way that the features work in the touchpad driver properties.  

      This section covers the Microsoft Windows Operating System (operating system) that is installed on your computer; select the tabs below to find out more information.

       

      1. In the Search box, type main.cpl.  
      2. Touch or click main.cpl in the list of programs.  
      3. Touch or click the Dell Touchpad tab.
        Notes:

        When the Dell Touchpad tab is not listed, it means one of two things:

        • The utility is not installed. In that case, see Dell Knowledge Base article Drivers and Downloads FAQs, for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
        • That your newer computer has a Dell Precision Touchpad. To determine whether your computer has the Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Precision Touchpad Features in Windows 8(8.1) and 10 and see "The Cursor Movement is Not Smooth (Erratic) or Does Not Move at All section for instructions on how to change the settings, when your computer does have the Dell Precision Touchpad.
         
      4. Touch or click the figure of the touchpad.  
      5. Touch or click Gestures (depending on your computer, there may not be a Gestures option).  
      6. Change the options as preferred.  
      7. Touch or click Save.  
      8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.  
      9. Touch or click OK on the Mouse Properties window.
      Note: For more information, see the Microsoft Knowledge Base Article, Touch, and Keyboard. External Link

       

      1. Press and hold the Windows (Windows Button) key, and then press the q key.  
      2. In the Search box, type main.cpl.  
      3. Click or touch main.cpl in the list of programs.  
      4. Click or touch the Dell Touchpad or Cypress Trackpad tab.
        Notes:

        When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things:

        • The utility is not installed. In that case, see Dell Knowledge Base article Drivers and Downloads FAQs, for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
        • That your newer computer has a Dell Precision Touchpad. To determine whether your computer has the Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Precision Touchpad Features in Windows 8(8.1) and 10 and see "The Cursor Movement is Not Smooth (Erratic) or Does Not Move at All section for instructions on how to change the settings when your computer does have the Dell Precision Touchpad.
         
      5. Touch or click the figure of the touchpad.  
      6. Touch or click Gestures (depending on your computer, there may not be a Gestures option).  
      7. Change the options as preferred.  
      8. Touch or click Save.  
      9. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.  
      10. Touch or click OK on the Mouse Properties window.
      Note: For more information, see the following video (English only).

      Touchpad Not Working - Windows 8

       

      1. Press the Windows (Windows Button) key.  
      2. In the Search box, type main.cpl.  
      3. Touch or click main.cpl in the list of programs.  
      4. Click or touch the Dell Touchpad or Cypress Trackpad tab.
        Note: When the Dell Touchpad or Cypress Trackpad tab is not listed, it means that the utility is not installed. See Dell Knowledge Base article Drivers and Downloads FAQs, for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
         
      5. Touch or click the figure of the touchpad.  
      6. Touch or click Gestures (depending on your computer, the listing may be worded similarly, or there may not be a Gestures option).  
      7. After changing the options, touch or click Save.
      Note: For more information, see the following video (English only).

      FAQ About Dell Touchpads - Windows 7

       

      1. Click Start  
      2. In the search box, type Mouse.  
      3. Click Mouse.  
      4. Click the Dell Touchpad tab.
        Note: When the Dell Touchpad tab is not listed, it means that the utility is not installed. See Dell Knowledge Base article Drivers and Downloads FAQs, for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
         
      5. Touch or click the figure of the touchpad.  
      6. Click Scrolling and Zoom Settings.  
      7. After changing the options, click OK.
    9. When the touchpad still does not work after following the preceding steps, Dell offers a utility that checks the health of your computer's hardware and software called SupportAssist.

      SupportAssist is now preinstalled on most of all new Dell computers running the Windows Operating System, and can be found by:

      1. Touch or click the Start button.
      2. Scroll until you see the Dell folder.
      3. Touch or click the Dell folder.
      4. Touch or click SupportAssist.
        Note: If it is not preinstalled, see the SupportAssist for PCs and tablets page for installation instructions.
      5. Touch or click Hardware Checkup.
      6. Touch or click Scan a Specific Device.
      7. Scroll down until Mouse is listed.
        Note: Depending on your specific hardware configuration, you may have more than one listing for Mouse. Hover your pointer over the Mouse listings, and you see a description that reads either:
        • HID-compliant mouse

          When this is the only listing, it means one of two things:

          • The drivers for your touchpad are not installed, and it is recognized as a regular mouse, you can test basic functionality such as mouse clicks and cursor movement. See Dell Knowledge Base article Drivers and Downloads FAQs, for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
          • That your newer computer has a Dell Precision Touchpad, and it is recognized as a regular mouse, you can test basic functionality such as mouse clicks and cursor movement. To determine whether your computer has the Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Precision Touchpad Features in Windows 8(8.1) and 10.
        • Dell Touchpad
      8. Touch or click the wanted device and follow the instructions.
        Note: When there is more than one listing for a mouse, it means you probably have an additional mouse connect to the computer, you can test them individually if you want.

    1. Ensure that the BIOS is updated to the latest version. For more information, see Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?

    Select the tab below that matches the Operating System (operating system) that is installed on your computer. Follow the steps to ensure that the settings are correct to prevent the cursor from moving around erratically while typing.

     

    1. In the Search box type, main.cpl.  
    2. Touch or click main.cpl in the list of programs.  
    3. Touch or click the Dell Touchpad tab.
      Notes:

      When the Dell Touchpad tab is not listed, it means one of two things:

      • The utility is not installed. In that case, see Dell Knowledge Base article Drivers and Downloads FAQs, for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices. You can also try:
        1. Open the Start Menu
        2. Go to Settings
        3. Go to Devices
        4. Click Mouse
        5. Click Additional mouse options
        6. On the Mouse Properties window, open the pointer options tab
        7. Check Hide pointer while typing
      • That your newer computer has a Dell Precision Touchpad. To determine whether your computer has the Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Dell Precision Touchpad Features in Windows 8(8.1) and 10 and see "The Cursor Moves Around Erratically While Typing on the Notebook Keyboard" section for instructions on how to change the settings when your computer does have the Dell Precision Touchpad.
       
    4. Touch or click the figure of the touchpad.  
    5. Touch or click Sensitivity.  
    6. Ensure that there is a checkmark in the Turn On box to the right of Touch Guard.  
    7. Move the circle under Touch Guard all the way to the right (this can always be adjusted back if the setting is too high).  
    8. Touch or click Save.  
    9. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.  
    10. Touch or click OK on the Mouse Properties window.
    Note: For more information, see the Microsoft Knowledge Base Article, Touch, and Keyboard. External Link

     

    1. Press and hold the Windows (Windows Button) key, and then press the q key.  
    2. In the Search box type, main.cpl.  
    3. Click or touch main.cpl in the list of programs.  
    4. Click or touch the Dell Touchpad or Cypress Trackpad tab.
      Notes:

      When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things:

       
    5. Touch or click the figure of the touchpad.  
    6. Touch or click Sensitivity.  
    7. Ensure that there is a checkmark in the Turn On box to the right of Touch Guard.  
    8. Move the circle under Touch Guard all the way to the right (this can always be adjusted back if the setting is too high).  
    9. Touch or click Save.  
    10. Touch or click the X in the upper-right corner to close the Dell Touchpad or Cypress Trackpad Utility.  
    11. Touch or click OK on the Mouse Properties window.

     

    1. Press the Windows (Windows Button) key.  
    2. In the Search box type main.cpl.  
    3. Touch or click main.cpl in the list of programs.  
    4. Click or touch the Dell Touchpad or Cypress Trackpad tab.
      Note: When the Dell Touchpad tab is not listed, it means that the utility is not installed. See Dell Knowledge Base article Drivers and Downloads FAQs for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
       
    5. Touch or click the figure of the touchpad.  
    6. Touch or click Sensitivity, Touchpad Settings or Palm Rejection.  
    7. Ensure that there is a checkmark in the Turn On or Enable box next to Touch Guard, Palm Check, TouchCheck, or Palm Rejection.  
    8. Move the Touch Guard, Palm Check, TouchCheck, or Palm Rejection slider all the way to the right (this can always be adjusted back if the setting is too high).  
    9. Touch or click Save or OK.  
    10. Close the Dell Touchpad Utility.  
    11. Touch or click OK on the Mouse Properties window.

     

    1. Click Start.  
    2. In the search box, type Mouse.  
    3. Click Mouse.  
    4. Click the Dell Touchpad tab.
      Note: When the Dell Touchpad tab is not listed, it means that the utility is not installed. See Dell Knowledge Base article Drivers and Downloads FAQs, for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
       
    5. Click the figure of the touchpad.  
    6. Click Sensitivity.  
    7. Ensure that there is a checkmark in the Turn On box to the right of Touch Guard.  
    8. Move the circle under Touch Guard all the way to the right (this can always be adjusted back if the setting is too high).  
    9. Click Save.  
    10. Click the X in the upper-right corner to close the Dell Touchpad Utility.  
    11. Click OK on the Mouse Properties window.

    1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).  
    2. Ensure that the latest driver for the touchpad is installed (see notes below), you may need to use an external USB or Bluetooth mouse. For more information, see Dell Knowledge Base article How do I download and install a device driver?
      Notes:
      • Some newer Notebooks and Tablets with Keyboards have a Dell Precision Touchpad that uses a driver that is built into Windows and does not need a driver to be downloaded. For more information about how to find out when your Notebook or Tablet has a Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Dell Precision Touchpad Features in Windows 8(8.1) and 10.
      • For those Notebooks and Tablets that do not have a Dell Precision Touchpad, the touchpad drivers are located in the Input section, which is listed as Dell Touchpad/Pointing Stick, Alps - Driver or Synaptics - Driver.
    3. Change the touchpad settings to adjust the pointer speed.  

      Click the tab that matches the Operating System (operating system) installed on your computer and perform the steps within that section to change the settings.

       

      1. In the Search box type, main.cpl.  
      2. Touch or click main.cpl in the list of programs.  
      3. Touch or click the Dell Touchpad tab.
        Notes:

        When the Dell Touchpad tab is not listed, it means one of two things:

         
      4. Touch or click the figure of the touchpad.  
      5. Touch or click Sensitivity.  
      6. Move the slider under Pointer Speed to adjust the cursor speed to the wanted level.  
      7. Touch or click Save.  
      8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.  
      9. Touch or click OK on the Mouse Properties window.

       

      1. Press and hold the Windows (Windows Button) key, and then press the q key.  
      2. In the Search box type, main.cpl.  
      3. Click or touch main.cpl in the list of programs.  
      4. Click or touch the Dell Touchpad or Cypress Trackpad tab.
        Notes:

        When the Dell Touchpad or Cypress Trackpad tab is not listed, it means one of two things:

         
      5. Touch or click the figure of the touchpad.  
      6. Touch or click Sensitivity.  
      7. Move the slider under Pointer Speed to adjust the cursor speed to the wanted level.  
      8. Touch or click Save.  
      9. Touch or click the X in the upper-right corner to close the Dell Touchpad or Cypress Trackpad Utility.  
      10. Touch or click OK on the Mouse Properties window.

       

      1. Press the Windows (Windows Button) key.  
      2. In the Search box type main.cpl.  
      3. Touch or click main.cpl in the list of programs.  
      4. Click or touch the Dell Touchpad or Cypress Trackpad tab.
        Note: When the Dell Touchpad or Cypress Trackpad tab is not listed, it means that the utility is not installed. See Dell Knowledge Base article Drivers and Downloads FAQs for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.

        How to Check If Dell Touchpad Drivers are Installed - Windows 7

        Duration: 01:16
        Closed captions: Available in multiple languages. Click the Closed Caption icon and select the language that you want.

         
      5. Touch or click the figure of the touchpad.  
      6. Move the slider under Pointer Speed, Touchpad Speed, or Trackpad Speed to adjust the cursor speed to the wanted level.
        Note: You may need to touch or click Touchpad Settings or Trackpad before you see the slider.
         
      7. Touch or click Save or OK.  
      8. Close the Dell Touchpad Utility.  
      9. Touch or click OK on the Mouse Properties window.

       

       

      1. Click Start.  
      2. In the search box, type Mouse.  
      3. Click Mouse.  
      4. Click the Dell Touchpad tab.
        Note: When the Dell Touchpad tab is not listed, it means that the utility is not installed. See Dell Knowledge Base article Drivers and Downloads FAQs, for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
         
      5. Touch or click the figure of the touchpad.  
      6. Move the slider under Pointer Speed to adjust the cursor speed to the wanted level.  
      7. Touch or click Save.
    4. Turn off the computer.  
    5. Unplug any devices, including the following:
      • Speakers.
      • Printers.
      • Scanners.
      • Other USB devices even an external keyboard.
      • USB flash drive or other external storage devices.
       
    6. Turn the computer back on and retest the cursor movement.
      • When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.
       
    7. When the touchpad still does not work after following the preceding steps, Dell offers a utility that checks the health of your computer's hardware and software called SupportAssist.

      SupportAssist is now preinstalled on most of all new Dell computers running the Windows Operating System, and can be found by:

      1. Touch or click the Start button.
      2. Scroll until you see the Dell folder.
      3. Touch or click the Dell folder.
      4. Touch or click SupportAssist.
        Note: If it is not preinstalled, see the SupportAssist for PCs and tablets page for installation instructions.
      5. Touch or click Hardware Checkup.
      6. Touch or click Scan a Specific Device.
      7. Scroll down until Mouse is listed.
        Note: Depending on your specific hardware configuration, you may have more than one listing for Mouse. Hover your pointer over the Mouse listings and you see a description, that reads either:
        • HID-compliant mouse

          When this is the only listing, it means one of two things:

          • The drivers for your touchpad are not installed, and it is recognized as a regular mouse, you can test basic functionality such as mouse clicks and cursor movement. See Dell Knowledge Base article Drivers and Downloads FAQs for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
          • That your newer computer has a Dell Precision Touchpad, and it is recognized as a regular mouse, you can test basic functionality such as mouse clicks and cursor movement. To determine whether your computer has the Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Dell Precision Touchpad Features in Windows 8(8.1) and 10.
        • Dell Touchpad
      8. Touch or click the wanted device, and follow the instructions.
        Note: When there is more than one listing for a mouse, it means you probably have an additional mouse connect to the computer, you can test them individually if you want.

    1. Ensure that there is nothing preventing the touchpad buttons from moving. Most touchpad buttons have some sort of clicking noise or tactile response when pressed down all the way.
    2. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them.
    3. Save any data, close any open programs, and restart the computer. When you do not have a mouse or touch screen, you may have to hold the power button down for at least 15 seconds to turn the computer off and you lose any data that is not saved.
      Note: Do not touch the touchpad until the computer is booted, as it goes through a calibration process during booting.
    4. Turn the computer back on and retest the touchpad buttons.
      Note: Do not touch the touchpad until the computer is booted, as it goes through a calibration process during booting.
    5. Ensure that the touchpad is turned on. For more information, see Dell Knowledge Base article How to Disable or Enable the Notebook Touchpad.
    6. Some Notebooks have a setting to turn the touchpad buttons off and on. Ensure that the touchpad buttons are turned on.

      Select the tab below that matches the Microsoft Windows Operating System (operating system) that is installed on your computer, to find out more information.

       

      1. In the Search box, type main.cpl.
      2. Touch or click main.cpl in the list of programs.
      3. Touch or click the Dell Touchpad tab.
        Note: When the Dell Touchpad tab is not listed, it means that the utility is not installed. In that case, see Dell Knowledge Base article Drivers and Downloads FAQs, for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
      4. Touch or click the figure of the touchpad.
      5. Touch or click Buttons.
      6. Touch or click the Touchpad Buttons On/Off toggle, to switch the touchpad buttons on or off.
      7. Touch or click Save.
      8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
      9. Touch or click OK on the Mouse Properties window.
      Note: For more information, see the Microsoft Knowledge Base Article, Touch, and Keyboard. External Link

       

      1. Press and hold the Windows (Windows Button) key, and then press the q key.
      2. In the Search box, type main.cpl.
      3. Touch or click main.cpl in the list of programs.
      4. Touch or click the Dell Touchpad tab.
        Note: When the Dell Touchpad tab is not listed, it means that the utility is not installed. In that case, see Dell Knowledge Base article Drivers and Downloads FAQs, for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
      5. Touch or click the figure of the touchpad.
      6. Touch or click Buttons.
      7. Touch or click the Touchpad Buttons On/Off toggle, to switch the touchpad buttons on or off.
      8. Touch or click Save.
      9. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
      10. Touch or click OK on the Mouse Properties window.
      Notes:

      For more information:

       

      1. Press the Windows (Windows Button) key.
      2. In the Search box type main.cpl.
      3. Touch or click main.cpl in the list of programs.
      4. Click or touch the Dell Touchpad or Cypress Trackpad tab.
        Note: When the Dell Touchpad or Cypress Trackpad tab is not listed, it means that the utility is not installed. See Dell Knowledge Base article Drivers and Downloads FAQs for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
      5. Touch or click the figure of the touchpad.
      6. Touch or click Buttons.
      7. Touch or click the Touchpad Buttons On/Off toggle, to switch the touchpad buttons on or off.
      8. Touch or click Save.
      9. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
      10. Touch or click OK on the Mouse Properties window.
      Note: For more information, see the following video (English only).

      FAQ About Dell Touchpads - Windows 7

    7. Ensure that the BIOS is updated to the latest version. For more information, see Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?
    8. When the touchpad still does not work after following the preceding steps, Dell offers a utility that checks the health of your computer's hardware and software called SupportAssist.

      SupportAssist is now preinstalled on most of all new Dell computers running the Windows Operating System and can be found by:

      1. Touch or click the Start button.
      2. Scroll until you see the Dell folder.
      3. Touch or click the Dell folder.
      4. Touch or click SupportAssist.
        Note: If it is not preinstalled, see the SupportAssist for PCs and tablets page for installation instructions.
      5. Touch or click Hardware Checkup.
      6. Touch or click Scan a Specific Device.
      7. Scroll down until Mouse is listed.
        Note: Depending on your specific hardware configuration, you may have more that one listing for Mouse. Hover your pointer over the Mouse listings, and you see a description that reads either:
        • HID-compliant mouse

          When this is the only listing, it means one of two things:

          • The drivers for your touchpad are not installed, and it is recognized as a regular mouse. You can test basic functionality such as mouse clicks and cursor movement. See Dell Knowledge Base article Drivers and Downloads FAQs for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
          • That your newer computer has a Dell Precision Touchpad, and it is recognized as a regular mouse, you can test basic functionality such as mouse clicks and cursor movement. To determine whether your computer has the Dell Precision Touchpad, see Dell Knowledge Base article How to Use the Dell Precision Touchpad Features in Windows 8(8.1) and 10.
        • Dell Touchpad
      8. Touch or click the wanted device, and follow the instructions.
        Note: When there is more than one listing for mouse, it means you probably have an additional mouse connect to the computer. You can test them individually if you want.

    When performing the preceding steps and the touchpad still does not work correctly, you can use a restore point to take the operating system to a time the touchpad worked (in Windows 10 it is called refreshing the operating system). If that does not work, you must reinstall your operating system. For more information, see Dell Knowledge Base article How To Restore or Reinstall Microsoft Windows on a Dell Computer.

     

    There may be scenarios where the functions of the touchpad buttons have accidentally been changed, or you want to change them.

    Click the tab that matches the Operating System (operating system) installed on your computer and perform the steps within that section to change the settings.

     

    1. In the search box, type Touchpad.  
    2. Touch or click Mouse and touchpad settings (System settings).  
    3. Under Select your primary button, use the drop-down menu to select whether you want the Left or the Right button to be the primary button (the one that selects items).

     

    1. Press and hold the Windows (Windows Button) key, and then press the q key.  
    2. In the search box, type Touchpad.  
    3. Touch or click Mouse and touchpad settings.  
    4. Under Select your primary button, use the drop-down menu to select whether you want the Left or the Right button to be the primary button (the one that selects items).

     

    1. Press the Windows (Windows Button) key.  
    2. In the Search box, type main.cpl.  
    3. Touch or click main.cpl in the list of programs.  
    4. Click or touch the Dell Touchpad or Cypress Trackpad tab.
      Note: When the Dell Touchpad or Cypress Trackpad tab is not listed, it means that the utility is not installed. See Dell Knowledge Base article Drivers and Downloads FAQs for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
       
    5. Touch or click the figure of the touchpad.  
    6. You may need to touch or click either Button Settings or Button before getting to the Buttons options.  
    7. Using the drop-down menus under Left Button and Right Button select what you want the Left and Right buttons to do when pressed.
      Note: The typical settings are Click for the Left button and Shortcut Menu for the Right button.
       
    8. Touch or click Save or OK.  
    9. Close the Dell Touchpad Utility.  
    10. Touch or click OK on the Mouse Properties window.

     

     

    1. Click Start.  
    2. In the search box, type Mouse.  
    3. Click Mouse.  
    4. Click the Dell Touchpad tab.
      Note: When the Dell Touchpad tab is not listed, it means that the utility is not installed. See Dell Knowledge Base article Drivers and Downloads FAQs, for more information about downloading drivers. The Dell Touchpad Driver/Utility is listed under Mouse, Keyboard, and Input Devices.
       
    5. Touch or click the figure of the touchpad.  
    6. Click Button Settings.  
    7. Using the drop-down menus under Left Button and Right Button, select what you want the Left and Right buttons to do when pressed.
      Note: the typical settings are Click for the Left button and Shortcut Menu for the Right button.
       
    8. After changing the options, click OK.

    For information about how to Disable or Enable the Notebook Touchpad on your computer, see Dell Knowledge Base article How to Disable or Enable the Notebook Touchpad.

    1. Save any data, close any open programs, and restart the computer. When the touchpad and keyboard do not respond at all, and you do not have an external mouse, you may have to press and hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved.  
    2. Ensure that the BIOS is updated to the latest version. For more information, see Dell Knowledge Base article What is BIOS and How to Download and Install the latest BIOS?  
    3. Ensure that Windows has the latest updates. For more information, see Microsoft Knowledge Base article Windows Update: FAQ.

    1. Run the SupportAssist application.
      1. Press and hold the Windows (Windows Button) key, and then press the q key.  
      2. In the Search box type, supportassist.
        Note: When SupportAssist is not listed, go to the next step.
         
      3. Use the up or down arrows to select SupportAssist (App) in the list of programs, and then press the Enter key.  
      4. Press the Tab key until Start now is highlighted.
        Note: It may take as many as eleven times, pressing the tab key to select Start now.
         
      5. The application looks for updated drivers and scans your hardware and optimizes your computer. Follow the prompts.  
      Note: When the preceding steps have not resolved your issue, go to the next step.
       
    2. Uninstall the mouse driver, and let Windows reinstall it.
      1. Press and hold the Windows (Windows Button) key, and then press the q key.  
      2. In the Search box type device manager.  
      3. Use the up or down arrows to select Device Manager(Control panel) in the list of programs, and then press the Enter key.  
      4. Press the Tab key.  
      5. Use the down arrow to select Mice and other pointing devices, and then use the right arrow key to expand it.  
      6. Use the down arrow to select the first listing for Dell Touchpad or HID-compliant mouse.  
      7. Press and hold the Shift key, and then press the F10 key.
        Note: On some laptops, you must press and hold the shift key and then press and hold the Fn key, and then press F10.
         
      8. Use the down arrow to select Uninstall device and then press the enter key.  
      9. Ensure that Uninstall is highlighted and press the Enter key.  
      Note: See the next step on how to restart the computer.
       
    3. Restart the computer.
      1. Press the Windows (Windows Button) key.  
      2. Press the Tab key until the Expand icon Windows Expand Button is highlighted.  
      3. Press the down arrow until the power icon Windows Power Button is highlighted.  
      4. Press the Enter key.  
      5. Press the down arrow until Shut down is highlighted.  
      6. Press the Enter key. The computer reboots.

    When you experience a "wobbly touchpad" on your XPS 17 or XPS 15 perform the following steps.

    1. Using the SupportAssist application provides automatic computer updates and detects issues that will be resolved for you. Let us take the effort out of maintaining your Dell Computer or Tablet. For more information about SupportAssist, browse to the SupportAssist for PCs and tablets
    2. If the issue persists Contact Technical Support.

    See the Microsoft Knowledge Base article Touchpad gestures for Windows 10 for information about common gestures available.

    The following videos are for Windows 7, Windows 8(8.1), and Windows 10.

    How to Fix Touchpad on Dell Laptop Windows 10

    Duration: 02:32
    Closed captions: Available in multiple languages. Click the Settings icon, and then click Subtitles/CC, and then click autotranslate and the language you want.

    USB Devices Not Working Windows 10

    Duration: 02:11
    Closed captions: English only

    FAQ About Dell Touchpads - Windows 7

    Duration: 03:37
    Closed captions: English only

    How to Check If Dell Touchpad Drivers are Installed - Windows 7

    Duration: 01:16
    Closed captions: Available in multiple languages. Click the Closed Caption icon and select the language that you want.

    FAQ About Dell Touchpads - Windows 8(8.1)

    Duration: 03:50
    Closed captions: Available in multiple languages. Click the Closed Caption icon and select the language that you want.

    Touchpad Not Working - Windows 8(8.1)

    Duration: 1:40
    Closed captions: Available in multiple languages. Click the Closed Caption icon and select the language that you want.

    Resolution

    Out of Warranty support Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.

    NOTE: Offers are only available for US, Canada, UK, France, Germany, and China personal computer customers. Server and Storage not applicable.

    Article Properties

    Affected Product

    Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Mobile Workstations

    Last Published Date

    22 Nov 2021

    Version

    18

    Article Type

    Solution

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