I have an Alienware M16 R2 and am frequently unable to wake it from sleep. Usually I find it has shutdown while supposedly in sleep mode and logs show a Blue Screen Of Death (BSOD) has occurred (often power state error or DirectX Graphics Kernal). At other times the screen flickers on when trying to wake, to a black background with cursor, soon followed by BSOD. It also gets very hot in sleep mode sometimes the fans appear to turn on.

My laptop is new and I’ve been experiencing this since purchase. I’ve tried updating it and everything else possible, but I can’t fix it (and I’m usually quite good at finding a way to fix computer issues).

Please note I believe this is most likely a software bug, as I’ve tried everything (re-install graphics drivers, edit sleep settings etc.) and it still isn’t fixed.

I have also contacted support, but they are yet to find a solution.

Does anyone know how to fix this? And is anyone else experiencing this?

Any help would be greatly appreciated.