We ordered about $12,000 worth of computer equipment.  The cage door was damaged somewhere along the way.  We have notified Dell, sent pictures and have been patiently waiting for a few weeks.  All I get from the care team, is "We have sent a request to our internal teams for approval. This may take 24-48 business hours. We will reach you back once we receive an update"  I have received this message 4 times.  I have yet to receive an update.  I called and spoke with 3 different Dell employees yesterday (transferred 3 times) told there is no phone number for the Care Team.  We have scheduled a team to install this unit in 1 week.  Can I please get an answer about replacement?