Back in August I was looking to purchase a laptop and made a purchase through guest checkout with PayPal. After a couple days my order was cancelled without explanation. And I was not alerted by phone or email of any cancellations. No junk mail either.

Dell Canada should have reached out to me. This was inappropriate customer care. There was an adequate amount of money available to pay for the order. And the authorization for this initial transaction occurred without issue. I don't understand why it was cancelled.

After calling Dell, a new order was placed, but through credit card this time. The representative I had made sure to provide me with what I needed to track the order, and contact info in case something went wrong. And I successfully received my new order, and had no further issues with this new order. The problem I am having is with my cancelled order through PayPal that is still wrecking havoc for me.

Dell Canada has applied more than half a dozen authorizations against my PayPal account over the last 2 months, with some having a status of cancelled and were cancelled the same day according to PayPal. Others pending, some declined. This issue would occur on 10-day intervals. I received emails from my bank who continue to flag these transactions as nearly emptying my account.

I have tried to work with Dell support, and with PayPal. PayPal had recommended I make a request to Dell Canada to remove my PayPal information and provided me with all transactions they had on file that Dell Canada has made. I had made this request in my last phone call to Dell.

In that same phone call I also provided some of the transactionID from PayPal, not all as the Dell Rep had requested I only provided one, and I was able to convince them to take a second transactionID. On September 22, 2023 I had received another authorization despite email acknowledgements that those and other PayPal transactions from previous calls were voided. From online searches, others who had similar issues had attempted to have Dell remove PayPal transactions manually as well.

I have several case numbers, and to my latest case number I have not received an email response back when asking if my PayPal information was removed. It has been more than a week. Today I attempted to contact Dell while on the phone with a PayPal representative who was willing to explain to a Dell representative how these continued authorization attempts would cause me problems with my bank. However, Dell's office was closed so this call could not take place.

I do not owe Dell Canada any money. I paid for my new order without issue. It was directly paid off from my credit card. The cancelled order was to be paid through PayPal. The PayPal authorization shows up in my PayPal account, and is then charged on my credit card. So I am able to clearly see a distinction between the two orders in their transactions and transaction details.

I don't expect to get any help in resolving this issue at this time. The longer this goes on, the less faith I have that this will be resolved. I am posting my problem to this forum so others who may eventually come across this issue can clearly see that this problem is alive and well.