I am getting to my wit's end trying to deal with Dell Support.

I sent in my laptop to Dell to be repaired and sometime between when they received it at the depot, and the time the repair was complete, a database glitch of some sort put the wrong physical address on the repair order and my laptop was sent to the wrong address after it was repaired.

Two weeks ago now, Dell supposedly sent an empty box to that address with a FedEx label to have the computer sent directly to me at the correct address.  I was given a tracking number for the box that the recipient was supposed to have received and used to ship the computer to me.  The scheduled pickup date for this box was December 8.  As of this date, there has been no movement on this box.  Whether it's because the other person didn't get the box, or is ignoring it and keeping the computer, I don't know.  And frankly, don't care.  Dell effectively lost my computer.

Last week, I was told by some "supervisor" that Dell would send me a replacement computer and that I would receive updates.  I keep getting promised emails, calls from supervisors, escalation teams, and the like but I never get any communication.

I need someone to advocate for me at Dell to help resolve this situation.  HELP!