I ordered a G15 laptop online last week. The next day the online price was reduced by 7%. I then spoke to several representatives to get a price adjustment to the new price. I was basically told tough luck even though I hadn't even received it yet. I attempted to escalate this call and was finally contacted by corporate care who acknowledged there had been a price change. They informed me that the request for a partial refund had been forwarded to the sales team and would take a couple of days to process. Two days later I receive this email

Good day! Unfortunately, the request for the price match has been rejected from the internal team.

Unfortunately, better deal online.

I will proceed to close the service request ticket as no further action is required.

I now have no option but to send back the unopened laptop. What a waste of time and brilliant way of alienating a customer.