I purchased a laptop and that too xps model but i started facing issues and they try to fix it but again issues were coming so i just returned the laptop. I got a mail that we recieved your return and initiate your refund and you will get your refund in 10-15 business days. On 4th business day i mail them to ask about my refund status they said wait for 10 days more then i again mail them on 13th business day and then they reply me that we recieved an empty box. Like hows that possible ? Firstly they initiated the refund and until 13th day they didnt know the box was empty and they were waiting for my mail to reply me they didnt send mail from their own. And now i am trying to connect and they are not helping i have all the screenshots and proofs i sent 9-10 mails but they didnt reply me of my any mail. I tried to call them 10-12 times a day they are just transferring my call to other departments again and again and telling me its not in our department i have screenshot of talking more then 2 hours and 1 hours and still they are mot listening me. They are not teling me anything which is missing or wht exactly they want to say they are even not calling me they say you will get a call in 24 hours its more then 3 days no one calls me back also when i wanted to raise a complaint against all the departments they didnt file a complaint they said talk to that department. This is the worst service worst support. Then from my end i connect with purolator and they even said there is no missing or damage register we gave the box to dell. Then hows that possible ? Why dell cant talk and dnt have any solution on is talking everyone is transferring calls. I have all the screenshots of calls mails. And i wanna file a complaint against technical support team , verification team and customer care team and even i tried to talk to their manager or supervisor but they denied they said go talk to other department manager. Like dell is the worst ever service providing and they are mot refunding my money neither replying me or talking to me. I am a student here and i even dont have a laptop and they are not giving my money back to buy a new one. If the laptop was having issues why will i send the empty box ? Track the laptop. And purolator pick laptop from me and even they gave to dell and the weight was 15 lbs hows that possible that on 13 business day the weight of box is so less and empty like its their own fault and they are not giving my refund. I request to look into this matter and file a complaint against these teams and support me and give my money back.