About two months ago I bought a Dell G5 5500 10th gen Intel + RTX 2060 GPU. Out of the box the system began to show some minor issues (e.g. with lid closed in hibernate mode would randomly reboot to blue screen saying something wasn't right). I strongly considered returning the machine, but Dell's return policy isn't straightforward. They advertise 30 day returns but that's 30 days from the time you click Buy, not 30 days from time the carrier delivers the machine to your door. With three week turn around time combined with 3 day return shipping (which buyer pays for) you're really left with about 4-6 day window to evaluate the system once you put hands on it and determine if you want to keep it. My feeling is that this policy is not up front, disingenuous and a dirty game to play with customers. But that is just an opinion.

What's not an opinion is my horrible experience so far with the G5 5500 10th gen. If this machine were a car it would probably fall under lemon laws. It's just been problem after problem. Since the hardware all passes Dell's BIOS diagnostics what that means is that the parts are performing as Windows and Dell utilities expect them to. That points to an overall engineering problem. The hardware itself is good, the device drivers stills have some major bugs causing problems with Windows 10 leading to instability.

Who's to blame? The buck stops with Dell. Dell engineers did the spec and design on these systems. Dell technical staff made choice on the suppliers. The end composite product is the work of many vendors, but Dell holds the entire responsibility for the stability of the end product they sell. How they choose to support that product determines their reputation moving forward.

But what does a company like Dell do when the device drivers just can't be made stable? Most of Dell's drivers come direct from Dell and I believe this team is responsible for the insatiability of my system.

The G5 5500 is the most offensive laptop I've purchased in a long time, which is sad because my previous Dell gaming laptop (Dell 7577) is absolutely one of the best laptops I've owned. I think the term garbage engineering might even be appropriate to describe the 2020 G5 5500 as it's even unpleasent laptop to rest wrist on, the oils in my hands causing constant smudging against its black mat finish aluminium.

It's impossible to hate a system like this without also hating the engineering team behind it. What went wrong Dell? I don't understand how a company can go from building something as quality as the 7577 to this piece of garbage in such a short time frame. Has the retail computer market been hit so hard that QA and quality engineering has dropped so far so fast?

Moving on past my rant, I continue to see very strange things in my Windows Event Viewer. I continue to get the occasional blue screen after hibernate. I continue to loose work at random. The computer continues to be very unstable overall and I just wish Dell would properly support this system. We've been through the hardware diagnostics test and everything is good... it's a driver problem and I don't think Dell will ever properly be able to support this machine.

Here are some screen shots. I'm getting several odd system error events telling me something's not right, but there is no real remedy here.

For those considering the G5 5500 10th gen Intel version I would say to stay far away from this laptop. I've owned many good laptops, many good Dell laptops. This one is an engineering catastrophe. From post here and elsewhere it sounds as if the AMD version (G5 SE) isn't any better. It seems Dell's quality as slipped. 

Dell what are you going to do to make good on this? Will someone help me resolve these issues? Having already worked with Dell support I'm at the point where I feel like there is no salvaging such a poorly designed product. I would like Dell to prove me wrong and help me get past these issues, but then we get into detailed diagnosis and basically they are making us the customer sacrifice time to help them discover things that need to be fixed. Basically they are stealing our time to help with the work their R&D dept should have done before bringing the product to market. That is of course just one buyers opinion, but caveat emptor