Hi Team,

It is annoying to see the misleading communication from Dell support team every time.

It's been a month since I raised the issue.

Here are a few data points:

Laptop purchased on: 12th December 2021

Laptop stopped working since 25th December 2021

Complaint raised on 27th December 2021

Laptopcost: 1,24,000 INR

Since 27th December I followed up over email & long calls multiple times. Today I received a quote saying, based on my confirmation that I'll receive a new laptop only on 10th March. How can I manage my work for such a long period of time? Also it is communicated by your team that I'll receive a new laptop within 40 days(max) from the date of complaint. As per the Dell support team's communication I believed that I'll receive my new Laptop on or before 6th Feb 2022. But the quote I received in the email today says that I'll receive it on 10th March 2022. I look forward to the new laptop ASAP.