Same left hand hinge issue. not sure how many complains they need to take this as an issue. I trust dell and buy this Alienware online instead of buying from store. This was my first and last experience with dell. I called customer service and got same response like you guys, they have the same issue with MX11 which is covered even if it is out of warranty but now MX14....... My question from dell is.... What's the point to cover one machine MX11 but not the other one (MX14) which is the upgrade version of MX11 with same parts especially hinge....................