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Vernon034

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13 years ago

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Vernon034

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37 Posts

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64528

July 12th, 2013 18:00

"A problem communicating with a device connected to your computer"?

I try to upgrade my Inspiron 1521 OS from Windows Vista (32 bit) to Windows 7 (64 bit). The hardware is 64 bit capable. After booted from GD/DVD, I get the following error messages:

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Windows has encountered a problem communicating with a device connected to your computer.

This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.

Status: 0xc00000e9

Info: An unexpected I/O error has occurred.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I have checked the DVD drive and it works properly on reading and writing data.

Anything I can do to resolve this problem?