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February 20th, 2016 02:00

Dell XPS 13 9350 Touchpad Issues

Hi,

I've got an XPS 13 9350 with a clean install of Windows 10 on it on Bios 1.2.3.  The touchpad has a couple of issues:


1) Bouncy when scrolling.  In a web browser, when using two fingers to scroll down, upon releasing the screen jumps back up a bit - occasionally jumps to the top of the page again.  This is best described is this post, but with no resolution: http://en.community.dell.com/support-forums/laptop/f/3518/t/19669018

2) Tap to click sometimes stops working.  When this happens if I wiggle a finger on the pad a bit and try again, it starts working again.

3) Click drag releases by itself.  More often than not, if I click and hold the button on the touchpad to move a file, it releases before the button is released.  Its almost impossible to move emails between folders in outlook due to this behaviour.

Are these common issues?  Could I have faulty hardware?  I've run the Dell update utility, but apparently my system is up to date.

Any pointers appreciated!

Thanks,
Ben