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KNERD

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10 years ago

K

KNERD

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June 14th, 2016 10:00

Inspiron 5559 - Intel display issues

Service tag:5J3RJ72

I have the latest Intel video driver installed: 20.19.15.4454

Just got this thing Monday last week (.June 6, 2016)

There are 2 issues with this

1) After being on after a while, the driver will crash and is reporting in the Windows message center.

75% of the time the driver will recover, but other times the computer must be restarted.

2) After the system turns the display off (no, not sleep), the display will not resume. The computer is unresponsive and the power button must be pressed for several seconds to force the power off.