UNSOLVED

lllw

updated

6 years ago

L

lllw

1 Message

0

381

December 9th, 2020 15:00

U2419HC, daisy chain, cannot extend monitors?

Hoping someone here might be able to help with a solution I’ve driven myself nuts trying to get this to work.

2x U2419HC - CPU DP OUT -> Monitor 1 DP IN -> Monitor 1 DP OUT -> Monitor 2 DP IN.

Monitor 1 MST On. Monitor 2 MST Off.

Monitors are on and mirrored. When I go to Windows display settings, it only recognizes 1 monitor. There is no option to extend the monitors and I cannot find any solution on how to get windows to recognize the second monitor, or to extend the second monitor. 

Please help. Thank you

 

 

  • jphughan

    11 Legend

    13985 Posts

    79931 Points

    228

    0

    Posted December 9th, 2020 19:00

    @lllw That's the correct setup for a daisy chain, but the behavior you're seeing of mirrored output between displays and the source system only seeing one display is what happens when you've got a daisy chain cabling setup but something in the setup doesn't support DisplayPort MST, which is required for daisy chaining. This has a few potential causes:

    • Not having MST enabled on the first display in the chain, which you've already checked.
    • Having some sort of adapter between the system and the first display that doesn't support DisplayPort MST passthrough. Some multi-purpose adapters don't support sending an MST signal. But it sounds like you've got a DisplayPort cable connected directly to a DisplayPort output on your system.
    • The source system itself not supporting DisplayPort MST.

    So what are the details around your system or its GPU? It might not support MST.

  • DELL-Cares

    Moderator

    27815 Posts

    652 Points

    204

    0

    Posted December 10th, 2020 09:00

    Hello,

     

    Sorry for the delay as we had a technical issue yesterday preventing me from my next reply.

     

    Do you have the same issue if you use the Intel Graphics app instead of the Windows display manager?

     

    ^JKC


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice