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Pooja Parab
3 Posts
0
725
March 26th, 2021 04:00
Blue screen error
How do I escalate my issue in Dell?
I am facing Blue screen error during use of Dell Vostro 15 Laptop since last year June, it got worse in December and I contacted dell team. They temporarily resolved the issue and archived my query. I faced the same issue after 20 days of archiving the query. I have again launched complaint regarding this still not received any kind of assistance from Dell team. Just receiving mail that a call is scheduled on next day. But they don't even bother to call.
Hope this query is resolved at earliest.
DELL-Cares
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Posted March 29th, 2021 01:00
Hi. I was going through your case and see that our team is in touch with you. Do private message us, in case you would like us to assist you here on the forum. We shall do our best to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
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Posted March 30th, 2021 01:00
Good Day. We see that a call back is scheduled with you for today. Rest assured our team shall be in touch with you for further assistance. Alternatively if you require assistance from our end, you may write to us here and we would be happy to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceDELL-Cares
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27816 Posts
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Posted March 31st, 2021 04:00
Hi Pooja. I was going through your case and see that the issue reported with your system is now fixed. Do let us know in case you require further assistance from our end.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice
DELL-Cares
Moderator
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27816 Posts
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664 Points
697
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Posted March 26th, 2021 04:00
I hear your predicament and apologize for the inconvenience caused. We have already escalated this to our concern team and we are also here to assist you reach a solution for the bluescreen issue. Please direct message us and we can assist you in diagnosing the bluescreen issue.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice