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Hollow_Beam

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14 years ago

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September 5th, 2012 05:00

OPTIPLEX 755 - 'Execute Disable' not enable

Hi every one,

I 've a strange problem on my optiplex 755 :

I would like to test Windows 8, XD is a minimum requirement, I enable it into the Bios, but Windows 8 install display the famous 0x0000005d error message (CPU not compatible - XD/NX not present)...

My config :

Intel Core2Duo E8500

4 Go RAM

ATI HD 5450

Bios version A21

I have the same problem when I try to create a Virtual machine (VirtualBox).

  • DELL-Rajath N

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    Posted September 6th, 2012 07:00

    Hi Hollow_Beam,

    While researching on the issue, I found that most of the people facing this issue are trying to install the Windows 8 Customer Preview as this error occurs only in the Release Preview.  

    You can also try the following workaround or test the Windows 8 Consumer Preview.

    Download the ISO(Windows 8 Release Preview) and burn it to a DVD or create a bootable USB flash drive.  Boot from the media that you created. If your CPU does not support NX you will see a code 5D blue screen before setup starts. This is rare, but if it happens, then Windows 8 could not be started.

    This workaround may succeed because Windows contains two installers:

    1. The End User Installer (setup.exe at the root of the Windows DVD)
    2. The Commercial Installer (setup.exe found in the \sources directory of the Windows DVD).

    The commercial installer runs when the PC is booted from DVD/USB media and does not perform the NX/SSE2 checks and attempts to enable NX/SSE2 on supported systems.  

    You can also visit the following link for further information on this issue and the workaround:
    http://bit.ly/L7frRh

    I hope you find this information useful.

  • 2287

    0

    Posted September 7th, 2012 05:00

    Thanks, but an Intel Core2Duo E8500 have NX feature, I really think it's a Bios problem.

    Like I said, I have tried to install it, and 5D error screen appear.

    I test many other software, they all saying the same : NX feature not enable.

    Problem, I've enabled it in BIOS (Security).

  • DELL-Rajath N

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    Posted September 10th, 2012 14:00

    Hi Hollow_Beam,

    You can use the Sysinternals tool “Coreinfo” to determine the features that your CPU supports. It is available for download from TechNet at the following link:
    technet.microsoft.com/.../cc835722

    You can also install the Consumer Review on your computer instead of Release Preview.

    I hope this information is helpful. Please reply to this message if you need further information.

  • 2287

    0

    Posted September 11th, 2012 01:00

    Hi Rajath,

    Thanks, I've used Coreinfo, it confirm that my proc supports no-execute page protection, but the BIOS of my Optiplex don't enable the feature (I've the feature in it).

    I'm very disappointed, it's a BIOS bug and I think Dell will never correct it...

  • DELL-Rajath N

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    Posted September 12th, 2012 13:00

    Hi Hollow_Beam,

    Thank you for replying and I am sorry to know about that. Please post the result that is displayed by the “Coreinfo” software so that we can forward it to the appropriate team.

  • 2287

    0

    Posted September 14th, 2012 01:00

    Hi Rajath,

    Thanks to take care of my case. ^^

    Optiplex 755 - Coreinfo :

    Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz

    x86 Family 6 Model 23 Stepping 6, GenuineIntel

    HTT       * Hyperthreading enabled

    HYPERVISOR - Hypervisor is present

    VMX       * Supports Intel hardware-assisted virtualization

    SVM       - Supports AMD hardware-assisted virtualization

    EM64T     * Supports 64-bit mode

    SMX       * Supports Intel trusted execution

    SKINIT     - Supports AMD SKINIT

    EIST       * Supports Enhanced Intel Speedstep

    NX         * Supports no-execute page protection

    PAGE1GB   - Supports 1 GB large pages

    PAE       * Supports > 32-bit physical addresses

    PAT       * Supports Page Attribute Table

    PSE       * Supports 4 MB pages

    PSE36     * Supports > 32-bit address 4 MB pages

    PGE       * Supports global bit in page tables

    SS         * Supports bus snooping for cache operations

    VME       * Supports Virtual-8086 mode

    FPU       * Implements i387 floating point instructions

    MMX       * Supports MMX instruction set

    MMXEXT     - Implements AMD MMX extensions

    3DNOW     - Supports 3DNow! instructions

    3DNOWEXT   - Supports 3DNow! extension instructions

    SSE       * Supports Streaming SIMD Extensions

    SSE2       * Supports Streaming SIMD Extensions 2

    SSE3       * Supports Streaming SIMD Extensions 3

    SSSE3     * Supports Supplemental SIMD Extensions 3

    SSE4.1     * Supports Streaming SIMD Extensions 4.1

    SSE4.2     - Supports Streaming SIMD Extensions 4.2

    AES       - Supports AES extensions

    AVX       - Supports AVX intruction extensions

    FMA       - Supports FMA extensions using YMM state

    MSR       * Implements RDMSR/WRMSR instructions

    MTTR       * Supports Memory Type Range Registers

    XSAVE     - Supports XSAVE/XRSTOR instructions

    OSXSAVE   - Supports XSETBV/XGETBV instructions

    CMOV       * Supports CMOVcc instruction

    CLFSH     * Supports CLFLUSH instruction

    CX8       * Supports compare and exchange 8-byte instructions

    CX16       * Supprots CMPXCHG16B instruction

    DCA       - Supports prefetch from memory-mapped device

    F16C       - Supports half-precision instruction

    FXSR       * Supports FXSAVE/FXSTOR instructions

    FFXSR     - Supports optimized FXSAVE/FSRSTOR instruction

    MONITOR   * Supports MONITOR and MWAIT instructions

    MOVBE     - Supports MOVBE instruction

    PCLULDQ   - Supports PCLMULDQ instruction

    POPCNT     - Supports POPCNT instruction

    SEP       * Supports fast system call instructions

    DE         * Supports I/O breakpoints including CR4.DE

    DTES64     * Can write history of 64-bit branch addresses

    DS         * Implements memory-resident debug buffer

    DS-CPL     * Supports Debug Store feature with CPL

    PCID       - Supports PCIDs and settable CR4.PCIDE

    PDCM       * Supports Performance Capabilities MSR

    RDTSCP     - Supports RDTSCP instruction

    TSC       * Supports RDTSC instruction

    TSC-DEADLINE - Local APIC supports one-shot deadline timer

    TSC-INVARIANT - TSC runs at constant rate

    xTPR       * Supports disabling task priority messages

    ACPI       * Implements MSR for power management

    TM         * Implements thermal monitor circuitry

    TM2       * Implements Thermal Monitor 2 control

    APIC       * Implements software-accessible local APIC

    x2APIC     - Supports x2APIC

    CNXT-ID   - L1 data cache mode adaptive or BIOS

    MCE       * Supports Machine Check, INT18 and CR4.MCE

    MCA       * Implements Machine Check Architecture

    PBE       * Supports use of FERR#/PBE# pin

    PSN       - Implements 96-bit processor serial number

    Logical to Physical Processor Map:

    *-  Physical Processor 0

    -*  Physical Processor 1

    Logical Processor to Socket Map:

    **  Socket 0

    Logical Processor to NUMA Node Map:

    **  NUMA Node 0

    Logical Processor to Cache Map:

    *-  Data Cache          0, Level 1,   32 KB, Assoc   8, LineSize  64

    *-  Instruction Cache   0, Level 1,   32 KB, Assoc   8, LineSize  64

    -*  Data Cache          1, Level 1,   32 KB, Assoc   8, LineSize  64

    -*  Instruction Cache   1, Level 1,   32 KB, Assoc   8, LineSize  64

    **  Unified Cache       0, Level 2,    6 MB, Assoc  24, LineSize  64

  • 2287

    0

    Posted September 14th, 2012 01:00

    Hi Rajath,

    Thanks to take care of my case. ^^

    Optiplex 755

    Coreinfo:

    Intel(R) Core(TM)2 Duo CPU     E8500  @ 3.16GHz

    x86 Family 6 Model 23 Stepping 6, GenuineIntel

    HTT       * Hyperthreading enabled

    HYPERVISOR - Hypervisor is present

    VMX       * Supports Intel hardware-assisted virtualization

    SVM       - Supports AMD hardware-assisted virtualization

    EM64T     * Supports 64-bit mode

    SMX       * Supports Intel trusted execution

    SKINIT     - Supports AMD SKINIT

    EIST       * Supports Enhanced Intel Speedstep

    NX         * Supports no-execute page protection

    PAGE1GB   - Supports 1 GB large pages

    PAE       * Supports > 32-bit physical addresses

    PAT       * Supports Page Attribute Table

    PSE       * Supports 4 MB pages

    PSE36     * Supports > 32-bit address 4 MB pages

    PGE       * Supports global bit in page tables

    SS         * Supports bus snooping for cache operations

    VME       * Supports Virtual-8086 mode

    FPU       * Implements i387 floating point instructions

    MMX       * Supports MMX instruction set

    MMXEXT     - Implements AMD MMX extensions

    3DNOW     - Supports 3DNow! instructions

    3DNOWEXT   - Supports 3DNow! extension instructions

    SSE       * Supports Streaming SIMD Extensions

    SSE2       * Supports Streaming SIMD Extensions 2

    SSE3       * Supports Streaming SIMD Extensions 3

    SSSE3     * Supports Supplemental SIMD Extensions 3

    SSE4.1     * Supports Streaming SIMD Extensions 4.1

    SSE4.2     - Supports Streaming SIMD Extensions 4.2

    AES       - Supports AES extensions

    AVX       - Supports AVX intruction extensions

    FMA       - Supports FMA extensions using YMM state

    MSR       * Implements RDMSR/WRMSR instructions

    MTTR       * Supports Memory Type Range Registers

    XSAVE     - Supports XSAVE/XRSTOR instructions

    OSXSAVE   - Supports XSETBV/XGETBV instructions

    CMOV       * Supports CMOVcc instruction

    CLFSH     * Supports CLFLUSH instruction

    CX8       * Supports compare and exchange 8-byte instructions

    CX16       * Supprots CMPXCHG16B instruction

    DCA       - Supports prefetch from memory-mapped device

    F16C       - Supports half-precision instruction

    FXSR       * Supports FXSAVE/FXSTOR instructions

    FFXSR     - Supports optimized FXSAVE/FSRSTOR instruction

    MONITOR   * Supports MONITOR and MWAIT instructions

    MOVBE     - Supports MOVBE instruction

    PCLULDQ   - Supports PCLMULDQ instruction

    POPCNT     - Supports POPCNT instruction

    SEP       * Supports fast system call instructions

    DE         * Supports I/O breakpoints including CR4.DE

    DTES64     * Can write history of 64-bit branch addresses

    DS         * Implements memory-resident debug buffer

    DS-CPL     * Supports Debug Store feature with CPL

    PCID       - Supports PCIDs and settable CR4.PCIDE

    PDCM       * Supports Performance Capabilities MSR

    RDTSCP     - Supports RDTSCP instruction

    TSC       * Supports RDTSC instruction

    TSC-DEADLINE - Local APIC supports one-shot deadline timer

    TSC-INVARIANT - TSC runs at constant rate

    xTPR       * Supports disabling task priority messages

    ACPI       * Implements MSR for power management

    TM         * Implements thermal monitor circuitry

    TM2       * Implements Thermal Monitor 2 control

    APIC       * Implements software-accessible local APIC

    x2APIC     - Supports x2APIC

    CNXT-ID   - L1 data cache mode adaptive or BIOS

    MCE       * Supports Machine Check, INT18 and CR4.MCE

    MCA       * Implements Machine Check Architecture

    PBE       * Supports use of FERR#/PBE# pin

    PSN       - Implements 96-bit processor serial number

    Logical to Physical Processor Map:

    *-  Physical Processor 0

    -*  Physical Processor 1

    Logical Processor to Socket Map:

    **  Socket 0

    Logical Processor to NUMA Node Map:

    **  NUMA Node 0

    Logical Processor to Cache Map:

    *-  Data Cache          0, Level 1,   32 KB, Assoc   8, LineSize  64

    *-  Instruction Cache   0, Level 1,   32 KB, Assoc   8, LineSize  64

    -*  Data Cache          1, Level 1,   32 KB, Assoc   8, LineSize  64

    -*  Instruction Cache   1, Level 1,   32 KB, Assoc   8, LineSize  64

    **  Unified Cache       0, Level 2,    6 MB, Assoc  24, LineSize  64

  • DELL-Rajath N

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    Posted September 18th, 2012 10:00

    Hi Hollow_Beam,

    Thank you for providing the requested information and apologize for the delay in responding to your request. We have sent the Coreinfo result to our Engineering Team and will provide appropriate information when we receive a reply from them.

  • DELL-Rajath N

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    Posted September 19th, 2012 13:00

    Hi Hollow_Beam,

    We have received a reply from our Engineering Team saying that as per the report provided by you, the option has been enabled. Please install and check the RTM version of Windows 8 on your computer. If you experience the same issue, please reply to this message. We will escalate it again to get a fix for it.

  • DELL-Roshan L

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    Posted May 30th, 2013 01:00

    This thread has been locked due to inactivity. For assistance, with same issue or a different issue, please click New Post on the top right to start a New Thread.