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Go to SolutionIntel Management Engine Components install fails
I'm trying to install the latest Intel Management Engine components on my XPS15.
Downloaded the latest installer from the Dell site
(Chipset_Driver_DJT82_WN32_1932.12.0.1298_A04.EXE)
However when running the installer it always fails with the following error:
The installation source for this product is not available. Verify the source exists and that you can access it.
Any ideas on how to fix this?
DELL-Cares
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Posted January 14th, 2020 03:00
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Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoiceTry downloading it from dell update app. Also, update the BIOS to the latest and restart the system while the AC adapter is connected to the laptop. In my case, the BIOS and the Intel Management Engine installed when the laptop was restarted when it was connected to the AC adapter for charging.
SupportAssistant flagged 2 updates:
- Intel Management Engine Components
- BIOS
The latest BIOS update was installed just fine. But the Intel update failed.
I tried downloading the package directly from the Dell site, but it doesn't install either.
Now when I look at the Installed programs, the Intel Management Engine Components are no longer listed.
(althought the install directoty is still there).
In the IntelME_MSI.log the following is mentioned:
MSI (s) (28:B0) [10:01:20:102]: Note: 1: 2203 2: C:\WINDOWS\TEMP\IIF2D48.tmp\ME_App_x64.msi 3: -2147287037
MSI (s) (28:B0) [10:01:20:102]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (28:B0) [10:01:20:102]: Note: 1: 1706 2: -2147483647 3: ME_App_x64.msi
MSI (s) (28:B0) [10:01:20:102]: SOURCEMGMT: Processing net source list.
MSI (s) (28:B0) [10:01:20:102]: SOURCEMGMT: Trying source C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}\ME_App_x64.msi\.
MSI (s) (28:B0) [10:01:20:102]: Note: 1: 2203 2: C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}\ME_App_x64.msi\ME_App_x64.msi 3: -2147287037
MSI (s) (28:B0) [10:01:20:102]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (28:B0) [10:01:20:102]: Note: 1: 1706 2: -2147483647 3: ME_App_x64.msi
MSI (s) (28:B0) [10:01:20:102]: SOURCEMGMT: Processing media source list.
MSI (s) (28:B0) [10:01:20:103]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (28:B0) [10:01:20:103]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.(Had to split the message in two to be able to post)
Tried again today, but same result.
IntelME.log file mentions near the end:
2020:01:18 10:01:18:453: Windows 10 or above detected
2020:01:18 10:01:18:453: Installing 'ME_VCRedistx64.msi'
2020:01:18 10:01:18:454: Properties 'REBOOT=ReallySuppress IIF_ISWIN10ORLATER=1 ADDLOCAL=VCRedistx64'
2020:01:18 10:01:18:454: Setting MSI log file to 'IntelME_MSI.log'. Verbosity level is 4096
2020:01:18 10:01:19:953: Caching MSI
2020:01:18 10:01:19:954: Copying to cache
2020:01:18 10:01:19:955: Adding to source list
2020:01:18 10:01:19:964: Return code: 0
2020:01:18 10:01:19:965: Windows 10 or above detected
2020:01:18 10:01:19:965: Installing 'ME_App_x64.msi'
2020:01:18 10:01:19:965: Properties 'PRODUCTFOLDER32="C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" REBOOT=ReallySuppress IIF_ISWIN10ORLATER=1 ADDLOCAL=LMSFeature,WMIFeature,DALFeature'
2020:01:18 10:01:19:965: Setting MSI log file to 'IntelME_MSI.log'. Verbosity level is 4096
2020:01:18 10:01:20:111: Return code: 1612
2020:01:18 10:01:20:112: W Aborting installSo it seems it has a problem installing "ME_App_x64.msi".
The link is returning a "404 not found". Are there any other links for the troubleshooter?
steefd
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Posted January 19th, 2020 08:00
Got it fixed using the Microsoft diagnostic tool found at:
https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed