Hi all,

Can somebody there help me to identify what the issue is here? It's very disappointing that whenever I play World of Warcraft (WOW) with this brand new Alienware PC, Windows 11 get auto restarted sometimes after a few minutes and sometimes after 1 hour or less.

I have tried everything without touching the hardware, including the following:

1. Run the post-boot diagnosis (F12 -> Diagnosis). It shows no error with any of the hardware.

2. Run the online System Diagnosis on Dell website. It shows no error with the hardware.

3. I used to apply "High Performance" Power option plan in Windows 11. Windows restarted in a few minutes after running WOW. I changed the "Minimum Processor State" to 5% in the power plan. Windows restarted after 1 hour of gameplay. But when I continue to run WOW, Windows will restart by itself after a few minutes.

4. Disable the "Automatically Restart" feature in Advanced System Properties -> Startup Recovery settings. After playing WOW for a few minutes, it goes to a blank screen but the system does not restart.

5. In Windows Event viewer under System log, Event 41 was generated every time it restarted unexpectedly. The event does not tell any specific reason that causes the restart. But the source of the event indicates it's from "Kernel-Power", which means it might be caused by power issue. The issue might be related to any components such as  PSU, CPU, display card, motherboard, etc.

6. Updated BIOS to the latest version 1.0.2. Still the same issue.

7. Install the latest display driver from Nvidia official website. My display card is GeForce 3080. Apply all Windows Update. Same issue occurred.

8. Reset Windows back to the factory default state, by running Support OS Recovery tool. I have tried this several times already, and only install WOW after Windows has been setup. Update the latest display driver and Windows Update.

What should I do next? Contact Dell Technical Support and they will replace the hardware one by one to isolate the issue? This is very time consuming. Any clue?

Best Regards,

Henry Chang