Hey guys, I’m getting the message below whenever my computer boots up and my battery is sitting at 0% charge. It was doing this before I updated to Windows 11. It started working again for a couple days, then it started not charging and detecting it again. Warranty expired in July 2020.
“Charger - The AC power adapter wattage and type cannot be determined. The battery may not charge.”
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The two most common causes of the failure to recognize the AC adapter are the adapter itself, or the DC input jack. First try a new OEM Dell adapter -- if it's recognized then you know the cause. If not, and your specific model has a jack mounted on a cable that plugs into the system board, replace the DC jack (not all Alienware systems do -- on some, the jack is soldered to the system board).
I’ve tested the battery multiple times and it’s showing normal function (although it won’t charge). I tried an OEM dell AC adapter, but it is still doing the same thing. I don’t know how to solder. Would I probably be best off taking my laptop to a local pc repair shop and asking them to replace the dc jack? And if I do that, should I buy the part first and take it in?
(note: there are other Alienware models such as the Alienware 15 and M15X -- which use different parts than the M15, so verify the model you have before buying).
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Posted April 4th, 2022 19:00
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