I have always been a big fan of Dell's business class laptops and even more so of their pro support.  They have always been wonderful.  As a small business owner who works in the computer field, my laptop in my main tool and it essential to servicing my clients and operating my company.  As a result, I have always depended on the reliability of Dell products and support and they had never let me down in almost 20 years.

Until this month :-(  Maybe it was just bound to happen or maybe Dell is just not what it used to be.  I am not sure.

I am in need of replacing an aging Dell laptop and ordered a top of the line Precision laptop with all the bell's and whistles.  A very expensive machine.  A sales rep was very helpful in assisting me with my order and it arrived fairly quickly.  I was pleased.

Until that is I turned it on and the Windows 10 OS was corrupted upon setup.  I tried to use the Windows 10 functionality to start the setup over several times but the same issue each time.  I suppose I should have just returned the machine then and there for a full refund and ordered a new one.  However, I figured no bug deal I would just call support and have them re-image it.  I had not installed anything on it yet so no big deal and a corrupt copy can happen.  So they mailed me a box with return label and I mailed them the laptop.  A few days later I got the laptop back and the issue was resolved.  

However, now the system no longer had RAID 0 configured as ordered.  So once again I should have just returned the machine for a full refund and started over.  However, I again agreed to let Dell fix it.  No big deal as I still had not loaded any applications or data on the machine.  So again they sent me a box and I mailed them the unit back.  A few days later I got the unit back.

However, not the unit has Windows 7 installed and is setup for a Dell Support User upon startup.  I once again call Dell.  They provide me with instruction to upgrade it to Windows 10.  I refuse.  If i order a brand new car and it does not come with doors on it, it is not acceptable to me for the dealer to had me the doors and  step by step instructions on how to install them myself.  

So I offer to sent the computer back to Dell and let them try to fix it again.  However at this point I expect some compensation. If not for me trouble then at least for consideration that at this point I still do not have the system I ordered and my expensive warranty and support I paid for is clocking away.  Dell indicates that they cannot do that and to return it and reorder.

So now we initiate a return, but too much time has passed.  Dell reps have assured me I will still get a full refund but that it has to go through some process to get returned.  I have not been waiting a week to get an RMA to return it with no resolution in site.

If someone from Dell is listening, CAN SOMEONE PLEASE HELP ME WITH THIS NIGHTMARE?  I seem to be stuck in limbo.

For other Dell customers, is Dell just not the company it used to be or is this just an aberration?  I need to determine who I am going to use as my vendor going forward.