Hello,

Reaching out from Canada.

I spent a couple of hours today inquiring about troubleshooting my WD15 dock as it is not powering on.
Because I use this for work, having the external monitors is crucial for productivity.

This dell dock does not have a service tag number & on the website, it even says this model doesn't have one.

As soon as the technical department helping me find out this doesn't have a service tag number they hang up the phone or transfer me out.  I was hung up on 3 times and transferred to an irrelevant department 5 times. The last time I was hung up on, it was supposedly a manager. 

Reaching out here in the boards is my last resort before I reach out to the leadership teams on this very bad customer service at the technical centers. It's truly a shame there isn't a well trained customer service division to support the great products Dell puts out. 

Would appreciate a case manager to get in touch with me on this. Until then i am ordering a new dock from Walmart or Amazon.

Regards,

Dean