I got a U3417W monitor for Christmas and today when trying to adjust where it was, the screen all the sudden cracked. I immediately called support as this it obviously an expensive monitor and should not crack at the slightest touch when attempting to move it. Upon calling, I was transferred to the wrong center twice before talking to the warranty department after waiting for 10 minutes on hold. After about two minutes of talking to the person, I was told that because it was cracked it didn't fall under warranty and I would have to buy a new one. This is incredibly ridiculous as this is a very expensive monitor there is no reason that it should be so fragile that attempting to rotate the monitor cracks the screen. I made sure I wasn't even touching the screen and even still when moving it I had pushed on the bottom area and the screen proceeded to crack. I wasn't even made aware that there are no replacement parts for the monitor. I had to find that out on my own. If this cannot get resolved I will no longer be buying anything from Dell as I have yet to have a positive experience with the support team, considering they were incredibly unhelpful when I had problems with a laptop that I had to send in as well.