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Jakes79

updated

5 years ago

J

Jakes79

12 Posts

5

8228

May 14th, 2019 19:00

Dell G5 Bluetooth Randomly disappears

Hi There, I have a Dell G5, and using a Microsoft Bluetooth mouse. Since I have this Notebook (about 2 months) the Bluetooth randomly disconnects, Sometimes 2x per day, and sometimes disappear (The Bluetooth ICON is not showing). Then a Normal restart don't work, I need to restart the Bluetooth service, and restart the machine, or do a complete shutdown (holding Shift+shutdown). This is super annoying, as I use this for work, with clients, and sometimes it just disconnect while I sit with clients. Not very professional. Now, before you say I need to get the mouse checked out, it is NOT the mouse, as I am using the same one for years (This particular one is a new one, same model) and I know it is reliable. My wife also use the same mouse, without any issues. I am running support assist, and have the latest Bluetooth driver installed as per service tag ( Intel-9260-9560-9462-8265-8260-7265-3165-Bluetooth_9W5P6_WIN_20.60.1_A04_04) Any help will be appreciated, as for now, this machine is unreliable. Thanks Jakes