< Private Service request number removed.TOS73>   

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We bought "Dell 15 (2021) Laptop i3-1115G4, 8GB, 256GB SSD, Win 10 + MS Office, Integrated Graphics,15.6" (39.61 cms) FHD Display, Carbon Color (Inspiron 3511, D560581WIN9BE) |B09F3QP9JS ( B09F3QP9JS ) HSN:39269099 laptop" on Amazon on 22nd November 2021.

 

We had returned it as it was faulty and it was picked up from me on 22nd December 2021 and provided another laptop on 1st January 2022 which is not the same configuration we bought.

 

Our expectation was:

• Free upgrade to Windows 11 when available. Disclaimer-Upgrade rollout plan is being finalized and is scheduled to begin late in 2021 and continue into 2022. Specific timing will vary by device
• Processor:11th Generation Intel Core i3-1115G4 Processor (6MB Cache, up to 4.1 GHz), Memory & Storage: 8GB, 8GBx1, DDR4, 2666MHz | 256GB M.2 PCIe NVMe Solid State Drive
• Display:15.6-inch FHD (1920 x 1080) Anti-glare LED Backlight Non-Touch Narrow Border WVA Display
• Graphics: Intel UHD Graphics with shared graphics memory
• Operating System & Software:Windows 10 Home Single Language | Microsoft Office Home and Student 2019
• 2x USB 3.2 Gen1 ,1x USB 2.0, HDMI 1.4, SD Card reader, Audio jack

but the laptop you had replaced, is different and it has 1TB HHD instead of  256GB M.2 PCIe NVMe Solid State Drive AND IT has a 10th Generation processor. 

 

Now for the resolution, we are behind you for so many days and you don't even call us back and not getting any reply from  india_csmb_wur@dell.com. I had sent the first email to this email ID on  17 Jan 2022, 11:40.

 

on Twitter I am getting the robotic message " As we are from technical support team, we are trying our best to coordinate with our system exchange team to get the process expedited as soon as possible."

 

We are not happy with the service you are providing. Although we bought a new laptop, still we are paying for a rented laptop for more than two months now for our online classes.

 

Please do the needful ASAP.