Hi, I’ve recently purchased a second hand Latitude 5289 2 in 1.

When I got it I was having issues with the fingerprint reader, after reading online I carried out driver updates and a BIOS update to 1.29.0 which is the latest version available.

The fingerprint reader is now working fine however I have a keyboard issue.

sometimes the keyboard is not responsive at all, sometimes there’s a delay from pressing the key and then after a few seconds it will enter multiple characters as though I’ve been holding the key down.

I’ve checked the keyboard drivers are all up to date etc but am still having the issue. The onscreen touch keyboard works perfectly fine however.

I have also run diagnostics via dell support website and it doesn’t seem to run any tests on the keyboard, not sure if that’s normal?

Ive ran the diagnostics in the ePSA assessment on the keyboard and when I press each key once it shows up as 3/4 presses each time.

 

Any help would be greatly appreciated