I want to congratulate your programmers on the newest version/update of Dell Datasafe local backup Basic.

First of all, upon installation of the update, I got an annoying window pop up in the right bottom of my screen covering my desktop unremovably, notifying me about - presumably - how to update to the full version, but most of it (including ANY actionable buttons!) appearing off-screen which made the full notification impossible to read, let alone to actu upon or eliminate in any manner. After a 15 minute session with your telephone support, which involved the agent entering my system remotely and doing everything he could (turning off notifications, emptying the Temp directory, etc. etc. etc.) the notification window disappeared - only to re-appear and remain in the exact same location and form again, EVERY SINGLE TIME I rebooted my system, and in spite of the fact that I had turned it off  - and it was showing as having been turned off - in the 'Notification Area Icon' menu!

The second time I called you, I was disconnected after 11 minutes of waiting. The third time I was the one who hung up - after I waited on the telephone (again) for over 15 minutes.

Yes, I figured out the solution myself: just uninstall the whole stupid program which, given how it behaved, would better deserve the designation of 'virus' anyway.

Again, congratulations! I have never had a program that managed to convince me about its absolutely useless, annoyingly instrusive, and utterly dysfunctional nature faster than this latest update did! To write something like this is quite a feat, and - though I doubt this was actually its intended purpose - it convinced me to get rid of it, and never to buy this software or anything remotely similar to it from Dell - ever. This is quite a spectacular achievement, given that MS and many other companies took years (if at all) to convince me to do the same with their products.

Keep up the great work! With a bit more effort and (lack of) forethought, expertise, or intellect, you might just succeed in bankrupting this company faster than you (or your miserable customers) could ever hope!