Can't believe that DELL is not capable of replacing my hard drive in less than three weeks - I paid extra for the extended warranty and in home service and I get nothing - no one can explain to me why it takes three weeks to get something as common as a hard drive replaced - nothing special about it I could run down to any hole in the wall store and pick one up. Just beware that if you paid for extended warranty and in home service that the "Extended" means that you'll wait for an "Extended" period of time to get your computer fixed - Dell XPS-410 Quad Core