My Inspiron 1720 recently got troubles. It suddenly powered off. And no matter what I tried, it could not be powered on. I contacted Dell e-hardware support several times to ask them to collect my laptop to repair. I sent email and provided all information as Dell required. But until now nearly three days have gone but I have not received any feedback from Dell. I called to Dell Technical Support number, showed the Service Tag and waited in 15 minutes. Ultimately nobody gave me an answer. Meanwhile my warranty period is running out.

Anyone can tell me about this problem? Why Dell did not reply me? Does this mean that Dell want to wait until the end of warranty period and then give me an answer. That's too late.

What do I do now? I am so disappointed and regret to mark "satisfied" for Dell Customer Services Survey recently.

P/S: I am talking about DELL UK not DELL US. If any Dell UK officer reads this post, you can contact with me through private message. I will give all evidence to proof the the way your colleagues are doing.