Inspiron E1505 running Vista Home Premium causes known good AC adapter to fail only when laptop is turned on. Laptop functions normally with fully charged battery and AC adapter not connected. AC adapter charges laptop normally when laptop is switched off. AC adapter fails within minutes if laptop with fully charged battery is on. AC adapter fails within seconds if battery pack is removed and laptop is switched on.

Dell diagnostic wizard generates the following message:

Journal History:

A Journal ID is a unique identifier for a log of your troubleshooting session. It will help our support representatives review what steps you have performed online so they can find the solution to your problem in a more efficient manner.

Journal Number: 08058198TK

 

 

New Journal Created

 

Decision Tree Selected - No Power When Using Only the AC Adapter on a Dell Portable Computer

Steps Performed

1. The following wizard is complex and may require opening the computer and hand tools for removing and replacing parts.

2. Shut Down the System

3. Plug the AC Adapter into a Known-Good Wall Outlet

4. Check the Connector and Cable of the AC Adapter for Damage

5. Check the AC Adapter to See if the Pin Is Damaged, Missing, or Covered

6. Check AC Adapter Cable for Damage

7. Remove Any Docking Stations or Port Replicators From the Computer

Decision Tree Choice Selected - None of the components appear to be damaged.

Steps Performed

1. Determine if the portable system was working on battery power.

Decision Tree Choice Selected - It is known that the system will work with a charged battery.

Steps Performed

1. Remove the Battery

2. Swap With a Known-Good AC Adapter and Power Cord if Available

Decision Tree Choice Selected - A known-good AC adapter fails.