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NK
Nice Kitty
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1170
June 16th, 2011 11:00
USB 3.0 2TB external HDD
I have a new XPS laptop running Win7. When I ordered from Dell I also ordered a 3.0-usb 2TB Iomega external HDD. The XPS has two 3.0 ports.
I can write to and /copy/move/delete/edit etc files on/from the Iomega. I cannot use the Search function - it always comes back with "no items match your serarch". If I plut the Iomega into a 2.0 USB port, it finds files, but only those dated since I received and connected the XPS and the Iomega. It does not find any of my files created before that in a search. I can still write/copy/move/delete/open etc on the Iomega
My other external flash drives and my "old" 2.0 external hard drive work with the search function just fine.
I spent almost 2 hours with "online chat" at Iomega and the tech rep could not figure out the problem. He gave me a reference number and the toll free phone number to call Iomega for free "live" support. The tech person suggested that I check dell.com for "chip set driver" updates for the ports. I tried looking for those updates at dell.com myselft, but can't tell which one(s) I should try.
My next option would be to call Dell directly but won't have the time for a few days. Perhaps I can get a response here sooner.
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