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tango58

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tango58

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January 19th, 2006 07:00

USB - problem

Hello,
following situation:
after a "system crash" (action: switch off/on) the WXP home will not recognize new units connected via USB connector (printer, memory sticks, camera, etc. all tried).
Actions:
1) I updated the drivers for the USB-controllers
2) I updated the BIOS from A05 to A08
3) I deleted the controllers in the hw-device-mgr and the system detected the "new hw" after rebooting.
4) I tried to search for patches at the MS-webpages
5) I updated the WXP-home with the OEM-CD complete
6) I did not re-install the WXP-home
But no success.
Had anybody the same problem after 1 year using a 100L or has anybody an idea to prevent sending the notebook to DELL to change the motherboard and to fix this case?
Thank you for response.
tango58
  • paymax

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    Posted January 21st, 2006 01:00

    U may try steps based on my recommendation.

    install xp home first,

    then install "system software"

    then chipset.

    then else.

    Delll suggests u have to install system software first.

    and thats it. i guess the usb device is popular brand in market.
  • speedstep

    11 Legend

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    46969 Posts

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    Posted January 21st, 2006 02:00

    Drivers need to be installed by Booting Safe mode and logging in as Administrator.
    You cannot login as administrator without booting safe mode with XP Home.

    Drivers should be installed BEFORE attaching printers etc or corrpution in the registry occurs.
    Most Printers etc talk about this right out of the box.
  • tango58

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    Posted January 21st, 2006 14:00

    Hi,

    thank you for the recommodations. I will do this also after finishing urgent work.

    I am working now with a workaround - using a pcimca-slot USB-Hub 2.0 card.

    Printer and ISDN are working fine.

    For the origin USB-connections I think, there was a overpower problem.

    Is there something known about this kind of problems?

    Greetings
    tango58
  • Art

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    1513 Posts

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    Posted January 21st, 2006 19:00


    @speedstep wrote:
    Drivers need to be installed by Booting Safe mode and logging in as Administrator.
    You cannot login as administrator without booting safe mode with XP Home.

    Drivers should be installed BEFORE attaching printers etc or corrpution in the registry occurs.
    Most Printers etc talk about this right out of the box.




    Well said; and I had never heard that about needing to use "SafeMode" in XP home.
    _____________________________________________________________________________________

    Chipset(s) should be installed prior to any other, including DNSS.

    Just a word of caution on that Latest "Dell Notebook System Software" ---

    It now shows as 7MB and the other evening it only gave me 1.2MB??

    Here is a link to the previous version:

    System Utilities: Dell Notebook System Software, Utility, Windows 2000, Windows XP, Multi Language, Multi System, v.3.11.0, A18
    Release Date: 11/06/2005


    Description: Notebook System Software (NSS) is a utility that provides critical updates and patches for your operating system. Install the NSS program to gain support for Dell 3.5-inch USB floppy drives, Intel Pentium-M processors, CD-ROM/CD-RW/DVD drives, Infrared (IR) communications, and USB devices. NSS is necessary for correct operation of your Dell portable computer, including the Dell D/Bay, D/Dock, D/Port, and D/View family of docking devices. NSS automatically detects your computer and operating system and installs the updates appropriate for your configuration.


    File Name File Size Download Time (56K) R96945.EXE 50 MB 2.1 hr Hard-Drive

    Important Information
    Notebook System Software is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock, D/Port, and D/View.

    Fixes and Enhancements = Initial Release ..."

    This is the version I use and would recommend.

    Message Edited by Art on 01-21-2006 04:25 PM

  • jcrummie

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    Posted April 6th, 2006 15:00

    I downloaded the DNSS software (50M) and when I try to run it I receive a message that set-up cannot run on my computer????

    Message Edited by jcrummie on 04-06-2006 11:56 AM