Hey Folks,

 

I’m having some trouble with the licensing for my install and I can’t seem to reach support.  I've tried every number I can find and have not gotten past the front line that requires an express service tag or serial number.  If anyone know how to find those for this software please do elaborate.

 

The software has been working fine since install last spring however over the last few months an error message has appeared that we haven’t been able to resolve.

 

We have a single Networker server backing up itself and a single remote client.  The licensing is unserved.  We have a CLP Capacity License which shows “Authorized - No expiration date” but now we also have a line for “ - ” which shows a comment of “NETWORKER_UPDATE: The requested license was not found in the license file.” along with an expiration of “Apr 05, 2023”

 

We also see an alert of “CLP/ELMS server for basic license information found the following: Cannot find revision number in the 'NETWORKER_UPDATE’ license. Please obtain a valid license."