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YAPYAP

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YAPYAP

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April 13th, 2022 02:00

Unexpected reboot

Hi there,

I got this notice from iDRAC. What seem to be the problem?

RAC0182 The iDRAC firmware was rebooted with the following reason ac

Thank you!

  • Dell-Martin S

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    Posted April 13th, 2022 06:00

    Hi,

     

     

     

    i found this KB Article that should solve your problem:

     

    https://www.dell.com/support/kbdoc/en-us/000141663/dell-poweredge-idrac9-rac0182-the-idrac-firmware-was-rebooted

     

     

     

    If you need further assistance please contact us again with details about your system(system-type firmware etc.).

     

     

     

    Regards Martin

    with kind regards Martin/ Liebe Grüße Martin

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

    DELL-Martin S

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    Dell Technologies | Enterprise Support Services

    #IWork4Dell


  • DELL-FloL

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    Posted April 13th, 2022 12:00

    Hi,

    It can be triggered by a power drain, or the system got halted with the power cord being removed.

    "AC" is most of the time linked to the power.

    Did you notice an unexpected shutdown ? Do you see a CPU resetting event in the LCC log ?


    DELL-FloL
    #IWork4Dell

  • YAPYAP

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    Posted April 14th, 2022 01:00

    No it doesn't. I just noticed an unexpected reboot after some time

  • Dell-Martin S

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    Posted April 14th, 2022 05:00

    Hi,

    did something change after following the guide from my link?

     

    Regards Martin

    with kind regards Martin/ Liebe Grüße Martin

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

    DELL-Martin S

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell


  • YAPYAP

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    Posted April 14th, 2022 05:00

    Hi,

    Currently there is no sign of unexpected reboot after 4 hours of usage. I think it should be fine now. 

  • Giri4426

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    Posted June 3rd, 2022 17:00

    I am seeing the same unexpected reboot on idrac 4.20.20.20. The link you provided has reason "watchdog" which doesn't apply here. In my case the reason is "ac" along with CPU resetting.

    RAC0182 The iDRAC firmware was rebooted with the following reason: ac.

    There is info messages for power supply status as well. Is this a power supply issue?

    PSU0800 Power Supply 2: Status = 0x1, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0.

    PSU0800 Power Supply 1: Status = 0x1, IOUT = 0x0, VOUT= 0x0, TEMP= 0x0, FAN = 0x0, INPUT= 0x0.

  • DELL-Shine K

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    Posted June 5th, 2022 21:00

    Looks like there was a power interruption on the server. iDRAC rebooted with ac means there is a power lost and restore on the server. Is the server also rebooted on the same time? Can you check is there any power distribution happened to the server? Are you seeing this message regularly?