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lextechguy67
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January 21st, 2022 09:00
Precision 5530 charging issues on dock
I have a Precision 5530 that is a little over three years old. I also have a WD15 docking station. The laptop stays in the dock most of the time. Recently I replaced the battery with one from a 3rd party reliable vendor. Everything was fine for a while. Just the other day, after a recent update to Windows, I put the laptop into the dock, and the next day I came in and the laptop was dead. I had to remove it from the dock and plug it into the external power supply to get it to power on. I even removed the battery and reconnected it because it didn't seem to be charging. After that, the battery charged fine. However, when I put the laptop back into the docking station, everything works except the charging via USB-C. It would say it was plugged in, but not charging. So I decided to plug in the external power supply along with the USB-C connection at the same time. The USB connection to my monitor still works and the hub is working, however, the battery isn't charging. I don't know if a BIOS update, Windows update, or battery issue is causing the problem, or if something has gone wrong with my docking station. I need some direction to try and resolve the issue. Not sure whether to get a new battery, a new docking station, or how to determine what is the issue.
Help??
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DELL-Cares
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Posted January 22nd, 2022 03:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
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