I'm pretty new with Emailxtender. We archived some mailboxes, shortcutted mails bigger than 30 KB, and shortcutted inboxes into mailboxes. This worked fine with some users.

But there's a problem with one certain mailbox.
- Task shortcut (>30KB) run successfully.
- Log said that there were set 177 shortcuts.
- When user opens Outlook, the whole mailbox seems to be untouched. No shortcuts were set. The filesize of the bigger mails shows still their original size.

Does anyone have an idea what went wrong?
Why were no shortcuts set at all?

Regards,
Rolf

EmailXtract 4.80.213
MS Exchange/ Win Server 2003
Outlook 2003