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g0ldenshelby

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g0ldenshelby

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January 22nd, 2024 14:29

Screen freezes, KAPS.exe crashes

{
    "ver": "4.0",
    "name": "Microsoft.Windows.FaultReporting.AppCrashEvent",
    "time": "2024-01-22T12:58:03.0504295Z",
    "iKey": "o:0a89d516ae714e01ae89c96d185e9ae3",
    "ext": {
        "utc": {
            "eventFlags": 258,
            "pgName": "WINCORE",
            "flags": 905970224,
            "epoch": "17709382",
            "seq": 33
        },
        "privacy": {
            "dataType": 16777216,
            "isRequired": true,
            "dataCategory": 1,
            "product": 1
        },
        "metadata": {
            "f": {
                "ProcessCreateTime": 9,
                "ExceptionOffset": 5,
                "AppVersion": 5,
                "ModVersion": 5,
                "AppSessionGuid": 8,
                "TargetAsId": 5
            },
            "privTags": 16777216,
            "policies": 0
        },
        "os": {
            "bootId": 180,
            "name": "Windows",
            "ver": "10.0.22631.3007.amd64fre.ni_release.220506-1250",
            "expId": "RS:1A2B5,MD:283BAEF,ME:25762F0,ME:27B9BC4,ME:28279A6"
        },
        "app": {
            "id": "W:0000f519feec486de87ed73cb92d3cac802400000000!0000f853dde3f62975c50533ffb4ae18ff4b4c756ff1!werfault.exe",
            "ver": "2090/12/10:05:09:02!9F2B2!werfault.exe",
            "is1P": 1,
            "asId": 310
        },
        "device": {
            "localId": "s:2FD2387D-57E2-4DA3-A41B-D8F53379BABA",
            "deviceClass": "Windows.Desktop"
        },
        "protocol": {
            "devMake": "Dell Inc.",
            "devModel": "XPS 8940"
        },
        "user": {
            "localId": "o:0"
        },
        "xbl": {
            "sbx": "RETAIL",
            "did": "F900DF5D959BE59B",
            "xid": "x:2533274884635677"
        },
        "loc": {
            "tz": "-06:00"
        }
    },
    "data": {
        "ProcessId": 9116,
        "ProcessCreateTime": "2024-01-22T12:57:26.3314127Z",
        "ExceptionCode": 3221225477,
        "ExceptionOffset": 211658,
        "AppName": "KAPS.exe",
        "AppVersion": 566008063393795,
        "AppTimeStamp": 1689139584,
        "ModName": "ntdll.dll",
        "ModVersion": 705473448092106762,
        "ModTimeStamp": 3169667970,
        "PackageFullName": "",
        "PackageRelativeAppId": "",
        "ProcessArchitecture": 9,
        "ReportId": "63dd1475-9e1e-4cd5-9927-055f365121a6",
        "Flags": 0,
        "AppSessionGuid": "0000239C-0000-00B4-CFD0-978C324DDA01",
        "TargetAppId": "W:00063be46d40d0e4e7531cf4b1da17394b9500000904!00003dc3bebbc99ee33a8171c1129de6e217762486e2!KAPS.exe",
        "TargetAppVer": "2023/07/12:05:26:24!376e43!KAPS.exe",
        "TargetAsId": 169,
        "FriendlyAppName": "KillerAPS",
        "IsFatal": true
    }
}

  • g0ldenshelby

    1 Rookie

    7 Posts

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    0

    Posted January 22nd, 2024 14:31

    Addition data from Windows Diagnostic Data Viewer:

    KillerAPS

    Description
    Faulting Application Path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe
    Creation Time: 1/22/2024 6:58:03 AM
    Problem: Stopped working
    Status: Report sent

    Problem signature
    Problem Event Name:           APPCRASH
    Application Name:             KAPS.exe
    Application Version:          3.1423.712.2
    Application Timestamp:        64ae3980
    Fault Module Name:            ntdll.dll
    Fault Module Version:         10.0.22621.2506
    Fault Module Timestamp:       bced4b82
    Exception Code:               c0000005
    Exception Offset:             0000000000033aca

    Extra information about the problem
    Bucket ID: fef66c9b9f19846069dc2dc5d61a5197 (1863414673548398999)

  • TPrince323

    1 Message

    0

    0

    Posted January 23rd, 2024 12:31

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> 
      <EventID>1000</EventID> 
      <Version>0</Version> 
      <Level>2</Level> 
      <Task>100</Task> 
      <Opcode>0</Opcode> 
      <Keywords>0x8000000000000000</Keywords> 
      <TimeCreated SystemTime="2024-01-23T04:22:17.1629680Z" /> 
      <EventRecordID>122283</EventRecordID> 
      <Correlation /> 
      <Execution ProcessID="18448" ThreadID="5404" /> 
      <Channel>Application</Channel> 
      <Computer>ThielemainDesktop</Computer> 
      <Security UserID="S-1-5-18" /> 
      </System>
    - <EventData>
      <Data Name="AppName">KAPS.exe</Data> 
      <Data Name="AppVersion">3.1423.712.2</Data> 
      <Data Name="AppTimeStamp">64ae3980</Data> 
      <Data Name="ModuleName">KAPS.exe</Data> 
      <Data Name="ModuleVersion">3.1423.712.2</Data> 
      <Data Name="ModuleTimeStamp">64ae3980</Data> 
      <Data Name="ExceptionCode">c0000005</Data> 
      <Data Name="FaultingOffset">00000000000ecd40</Data> 
      <Data Name="ProcessId">0x1e00</Data> 
      <Data Name="ProcessCreationTime">0x1da4db1c1f66923</Data> 
      <Data Name="AppPath">C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe</Data> 
      <Data Name="ModulePath">C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe</Data> 
      <Data Name="IntegratorReportId">fe4aef54-9006-4028-b370-9bb1c80cda01</Data> 
      <Data Name="PackageFullName" /> 
      <Data Name="PackageRelativeAppId" /> 
      </EventData>
      </Event>

    From Event Viewer on Windows Home 11 on DELL XPS 8940

  • g0ldenshelby

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    Posted January 23rd, 2024 15:50

    My system information:

    Dell Inc. XPS 8940
    BIOS: 
    Version 2.16.0
    Date 11/2/2023

    MOTHERBOARD:
    Manufacturer Dell Inc.
    Model 0K3CM7
    Version A00

    OPERATING SYSTEM:
    Edition Microsoft Windows 11 Pro (64-bit)
    Version (Build) 23H2 (10.0.22631)

    Killer E2600 Gigabit Ethernet Controller
    Driver Provider: Killer
    Driver Date:  4/24/2023
    Driver Version:  1168.13.424.2023

  • g0ldenshelby

    1 Rookie

    7 Posts

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    0

    Posted January 23rd, 2024 15:55

    Has anyone tried updating Killer driver to version 1168.15.717.2023? Is this supported by Dell?

    Intel Driver & Support Assistant
    This download record installs Wi-Fi, Ethernet drivers and Killer Software for the Intel® Killer™ products.


    Release Notes Intel® Killer Performance Suite 35.23.1292
    Updates driver to version: 1168.15.717.2023

    Key Issues Fixed and Changes: Package Version 23.20.0.4
    Description of Key Issue: OS 
    Crashes occurring during heavy network loads: Win10/Win11

  • Tee One

    1 Message

    0

    0

    Posted February 29th, 2024 02:55

    My pc has been working flawlessly with updates (Dell & Microsoft) until recently. Now, I have been randomly experiencing screen freeze too, the last several weeks. I suspected it to be an update but could not track it down.

    I recently found a built in Windows tool to run at the command prompt (without the brackets):  [C:\perfmon /rel]

    Here is the error it displayed:

    <KAPS.EXE>

    Problem: Stopped working

    Description:
    Faulting application name: KAPS.exe, version: 3.1423.712.2, time stamp: 0x64ae3980
    Faulting module name: ntdll.dll, version: 10.0.22621.3085, time stamp: 0xbced4b82
    Exception code: 0xc0000005
    Fault offset: 0x0000000000033aca
    Faulting process id: 0x0x31F0
    Faulting application start time: 0x0x1DA6AB6869101A0
    Faulting application path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: cdfd024f-14e7-439b-90de-d5b4bd1e679f
    Faulting package full name: 
    Faulting package-relative application ID: 

    Come on Dell, you have been doing great. Something is off. Can we get it resolved? Security is a big issue in society and going backwards after a update, uh keeps the risk alive when the update is supposed to fix an issue. 

     

  • Sean2114

    1 Message

    0

    0

    Posted March 27th, 2024 18:46

    I ran the System Diagnostics, because my computer just shut down for no reason 2x today, and has been freezing up for about 3 or 4 weeks every so often.  I also came across this KAPS.exe as a possible issue.

    3/27/2024 6:12 PM Application Error Faulting application name: KAPS.exe, version: 3.1423.712.2, time stamp: 0x64ae3980 Faulting module name: KAPS.exe, version: 3.1423.712.2, time stamp: 0x64ae3980 Exception code: 0xc0000005 Fault offset: 0x00000000000ecd40 Faulting process id: 0x0x23B8 Faulting application start time: 0x0x1DA80721EA88537 Faulting application path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe Faulting module path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe Report Id: 52562f45-d6c8-4101-b8c7-d310bc05ab15 Faulting package full name: Faulting package-relative application ID:
    3/27/2024 6:09 PM Application Error Faulting application name: KAPS.exe, version: 3.1423.712.2, time stamp: 0x64ae3980 Faulting module name: KAPS.exe, version: 3.1423.712.2, time stamp: 0x64ae3980 Exception code: 0xc0000005 Fault offset: 0x00000000000ecd40 Faulting process id: 0x0x23E0 Faulting application start time: 0x0x1DA8071D708A74D Faulting application path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe Faulting module path: C:\WINDOWS\System32\drivers\RivetNetworks\Killer\KAPS.exe Report Id: c8fc04c6-a454-48e0-8677-6c044d8841d7 Faulting package full name: Faulting package-relative application ID:

    Any idea as to what this is?  Looks like I'm not alone.

  • Petra93

    1 Rookie

    1 Message

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    0

    Posted April 5th, 2024 01:30

    did anyone manage

    to find a fix??

    i just did a fresh windows install because of the constant freezes and crashes and still got this error :(

  • spencerbones

    1 Rookie

    2 Posts

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    0

    Posted April 24th, 2024 18:44

    Same here. 

  • Commend7976

    1 Rookie

    1 Message

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    Posted April 26th, 2024 13:55

    I am also facing a similar issue, very frustrating. I hope Dell provides some guidance or a fix for this soon. 

    (edited)

  • AKinferno

    1 Rookie

    4 Posts

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    0

    Posted July 26th, 2024 22:03

    I have not had a flawless experience with my machine. They refunded my first machine after a few months because it was constantly crashing. This one was better initially, for the first few months. But the last few weeks have been horrible. Most of the critical events here are Blue Screens, freezing screens (requiring a forced reboot), program crashes. But this KAPS.exe app is the latest to cause issues.