I ordered a XPS 13 Plus on Sep 1, 2023 with invoiced date Sep 6, 2023. It was delivered on Sep 9, 2023. After a trial of few days, I ran into several "known" issues:

- Touchpad is malfunctioned. It's automatically clicking itself. This is the same issue as https://www.dell.com/community/en/conversations/xps/non-stop-issues-with-my-dell-xps-13-plus-help/647f9f57f4ccf8a8de422468.

- Touch bar is not responding after disconnecting from external monitors. It can only be fixed after restarting the laptop.  This is the same issue as https://www.reddit.com/r/DellXPS/comments/vmn29u/xps_13_plus_function_key_issues/.

Therefore, I asked for a replacement on Sep 18, 2023, and it was delivered on Sep 28, 2023. However, the above two issues were not resolved at all. Plus, this replacement is even worse because of uneven keyboard. There are at least three visible concave keys. This is the same as https://www.reddit.com/r/DellXPS/comments/xbed4f/xps_13_plus_anyone_else_with_uneven_keys_and_a/.

Tried to communicate with customer service if I can get full refund. Keep pushing back and saying it's out of 30-days return period. Tech support tried to remote debugging the system, but still no luck. They ask me to schedule a service to replace the palmrest. But Dear Dell, when I asked for a replacement, I got a even more defective replacement. How can I trust you that you're not wasting my time?

My only hope is to get the refund and buy a XPS 13 9315 or non-Dell product. It's the worst experience with laptop purchase. People should really move away from XPS 13 Plus. It's just an immature product.