UNSOLVED

mattstream

updated

3 years ago

Closed

0

143

April 11th, 2023 00:00

x17 R1, AWCC failure to install

Hello all,

I am trying to reinstall AWCC and I keep encountering issues with the install wizard saying the installer has been interrupted. This is with every version of AWCC I try to install. Yes I even went into the registry after the uninstall and cleared the folders like the Alienware videos say to do.

The end of my log says

"--- End of Vendor Software Log ---
[Tue Apr 11 01:06:01 2023] Vendor Software Return Code: 1602
[Tue Apr 11 01:06:01 2023] logo.png
[Tue Apr 11 01:06:01 2023] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in M
up.xml
[Tue Apr 11 01:06:01 2023] Name of Exit Code:
[Tue Apr 11 01:06:01 2023] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[Tue Apr 11 01:06:01 2023] Exit Code set to: 1 (0x1)
[Tue Apr 11 01:06:01 2023] Result: FAILURE
[Tue Apr 11 01:06:02 2023] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Alienware-Command-Ce
nter-Application-Full-Installer_62FVX_WIN_5.5.35.0_A00.txt"

Can someone from Dell please explain why all of the newest AWCC software package installers are faulty?