I have just spent over 3 hours on the phone being passed around from customer service agent to customer service agent, repeating my story from the beginning every time because none of them pass any information along.

I have a simple request - they got my order wrong (i got shipped a New Zealand charger instead of a North American charger) and I need to exchange it for the right order!

I have waited over 2 hours on hold, been passed around to 16 agents, hung up on twice (they say they'll put me on hold, but then the call's over). The chat support didn't address my problem at all, after  waiting 30 minutes online for their response.

WHERE IS THE CUSTOMER SERVICE? Who can I contact for assistance with this issue? As a grad student I need access to my computer, and no charger will charge my battery!

Will someone at Dell please contact me?!