Issue with dell technical support India in resolving faulty replacement monitor.

My earlier S2218H stopped working and since it was in the warranty, upon providing diagnostic pictures and invoice images I was provided a replacement on 9/23/2020.

By 10/17/2020, the replacement S2218H had stopped working. This S2218H stopped working in less than a month and I hope you can understand how frustrated and cheated I feel. 

I use a custom desktop build and I've checked there is no issue with it that could cause the S2218H to stop working. Just in case I had a electrician check the socket and ports at my house to see if there any loose wiring or anything else which could have been the issue but no such thing was found.I have been contacting the technical support since.

1. Contacting the customer service via email is unhelpful as they tell me to contact technical support team via call.
2. The technical support team on call is unreachable and when connected I get rerouted or put on hold until eventually the call is disconnected. At which point no one calls back and I have to start over the process again if and when my call connects again. This is an 30 minute process for each call.
3. Contacting the technical support team on Whatsapp, I explained the situation. Provided them the video and other diagnostic images of the new faulty S2218H as requested by them. Provided the invoice copies that were used for first replacement of the first S2218H. Yet this was still somehow insufficient for them and they keep asking for impossible things. I am limited by Covid-19 situation.
4. A delivery challan (proof of delivery document) which I was supposedly to have received during the replacement of the first but the same was never handed over to me by the delivery agent. No physical paper. All I did was sign the delivery confirmation sheet which he took with him. Dell customer service had not informed me that I had to collect any such paper. Checking the Dell website with service tag for the product only provides warranty end date and no facility to download invoice, packing slip or proof of delivery paper.
5. The technical team asks for dealer's stamp on the original invoice of the first monitor. This is not possible as the purchase was made in 2018 from dell authorized seller and the seller doesn't have the old records. I have the original invoice given by the seller (customer copy)and have submitted it along with the images of original shipping invoice label found on the box. This was accepted earlier when providing the replacement but somehow its not acceptable this time? I do not understand this.

You can understand by frustration and how this affects your customer service reputation. In these times when people rely more on customer support reputation rather brand reputation, such unhelpful and tedious responses from your customer service reps is very irresponsible.

Right now this entire experience has been horrible and time consuming for me. Being a corona positive patient I am under home quarantine and cannot go outside to purchase a new monitor. This affects my work.

I urge you to look into this and provide a solution asap.