Discussion Sponsor: EMC’s Total Customer Experience Team
This Ask the Expert discussion will enable customers and partners to engage with diverse experts to share how EMC can continue to improve the Total Customer Experience. This discussion is a follow-up to the Oct. 7 Total Customer Experience Day Virtual Celebration.
During this discussion, customers will be able to:
- Learn How EMC Currently Leverages Feedback
- To drive improvements across services, products and the online experience.
- Experts from services, pre-sales, user experience and product management/engineering will share how each of their respective teams collect, measure and act on your feedback.
- Share Your Feedback
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- Our cross-functional experts are interested to know how EMC can better serve you throughout your current experience and will share your comments with the appropriate teams.
- Tell our experts how you want to share feedback with EMC in the future. Where are you most comfortable sharing your voice—e.g. mobile, social, online—and how can we make sure we are in the right places listening?
Here are your Subject Matter Experts:
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Howard Chan
EMC Professional Services - Senior Implementation Delivery Specialist
Howard has held multiple roles within EMC Global Services and is currently a Senior Implementation Delivery Specialist located in Sydney, Australia. Howard has extensive experience working with customers to optimize their environments, with special expertise working on solutions architect projects for EMC‘s VMAX, VNX, Avamar and Data Domain products. You can connect with Howard on LinkedIn. |
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Mary Beth Raven
EMC User Experience Team – Director of User Experience Design
Mary Beth specializes in how to enhance the product design and usability experience for customers. She has experience with collecting feedback from customers to drive new features and functions through her role at EMC, as well as prior work at several companies. Learn more about Mary Beth and EMC’s usability approach and connect with her on LinkedIn and Twitter. |
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BrianSullivan
EMC Customer Service –Technical Support Manager
Brian is based in EMC’s Ireland Center of Excellence and leads a team of remote support engineers. He has held several roles at EMC, all focused on how to help customer resolve their service issues. Brian has received several awards at EMC for his innovative ideas to promote employee collaboration and strengthen relationships with EMC partners. Connect with Brian on LinkedIn and Twitter. |
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Jesse Thaloor
EMC Pre-Sales Team – Advisory Systems Engineer
Jesse is a 14 years storage veteran who is focused on helping customers navigate the changing technology landscape. Jesse is currently focused on bringing Flash based technologies to traditional and non-traditional use cases. Jesse has a wide ranging knowledge of technologies including Virtualization, HPC, Cloud computing, NoSQL databases, Oracle, VDI and many more. Connect with Jesse on LinkedIn here. |
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Chirag Shah
Professional Services - Practices Lead - Cloud & Big Data at EMC
Chirag joined EMC in 2010. He has worked as a Solutions Architect and now serves as a practice lead focused on cloud and big data. Prior to EMC, Chirag worked for several large technology companies, including Symantec and IBM. Chirag is based out of EMC’s India Center of Excellence. Connect with Chirag on LinkedIn. |
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Jillian Loring
Product Marketing Manager – EMC Mobile Team
Jillian joined EMC in 2011. Her experience has focused on web communication and mobile marketing. Currently, Jillian manages all internal and external marketing activities for EMC MOBILE, EMC's flagship mobile offering, focusing on social, SEO, and direct marketing. She has represented EMC MOBILE at customer events and also worked on initiatives to drive improvements in the mobile experience based on user feedback. Connect with Jillian on LinkedIn.relationships with EMC partners. Connect with Brian on LinkedIn and Twitter.
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The discussion will be open Oct. 8-Oct. 17 on the EMC Community Network. We look forward to your engagement!
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