UNSOLVED

dr5chrome

updated

5 years ago

D

dr5chrome

2 Intern

•

25 Posts

0

495

November 30th, 2021 18:00

M4800

Hello. Today I've had a big problem with my m4800. I can't really explain the issue, I've never seen this before. The screen is scrambled, hardly legable. This totally out of the blue.. idk if it's the computer or the video card, or the drivers. I've tried uninstall of the driver, same issue. Wish I could post an image. Thanks
  • DELL-Cares

    Moderator

    •

    27827 Posts

    •

    697 Points

    445

    0

    Posted November 30th, 2021 18:00

    Hello, I see you are looking for help with technical assistance. Please send us a direct message with the Service Tag / Express Service Code / Order Number in the text format you need help with.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice

  • dr5chrome

    2 Intern

    •

    25 Posts

    438

    0

    Posted November 30th, 2021 19:00

    I'm capable of resolving this myself.. I just need to know what is causing it, thanks

  • dr5chrome

    2 Intern

    •

    25 Posts

    442

    0

    Posted November 30th, 2021 19:00

    20211130_194322.jpg

     

  • dr5chrome

    2 Intern

    •

    25 Posts

    442

    0

    Posted November 30th, 2021 19:00

    The problem

  • ejn63

    12 Elder

    •

    31668 Posts

    •

    155743 Points

    397

    0

    Posted December 4th, 2021 07:00

    Run a screen diagnostic (hold D through powerup).  If the same fault shows, replace the screen.

    If it does not, the problem is with the video cable or mainboard/GPU.